Scott Graversen
speaker
653 appearances
1 recordings
1 series
first heard Jul 2026
last heard 1 Jul
Scott Graversen’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
I don't know if people ever said it this way, but it was like there was like this perception, like you're the redheaded stepchild, like the Bright Now people are treated differently.
So Steve said, like, hey, you know, no brand or region or group of team members is any more valuable than anybody else.
And he's like, so he created this smiles umbrella.
And to unify everybody, it's kind of like General Motors.
Like you're not gonna find a General Motors car, but they've got the different brands.
They've got Cadillac and GMC trucks and Chevy cars and trucks.
And so smile brands kind of became that unifying umbrella.
So Steve made the bold step, not just to rebrand the company, but really
give us a mission statement and a purpose and our service platform to operate from.
Which for us, uh, we call it smiles for everyone.
It's how we approach our work.
We want to deliver smiles to patients, we want to s provide smiles to providers.
Um
And we can only deliver those smiles if we treat our coworkers well, if we treat our vendors well, and we engage them and really
Honor that mission of delivering smiles for everyone.
And we do it through our service platform.
Which is uh we call it the G three platform of greeting, guiding and gratitude.
And that's kind of like how we approach our work, you know, acknowledging people, um, where they're at, giving them guidance after we've listened to them, like coaching them and giving them direction.
Uh, you know, and that's part of our patient conversation.
Here, here's where you are in your health continuum.
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