Sebastian Siemiatkowski

And we said, how do we create something very different?

And so what we started since then, which has worked amazingly well, and we were kind of just starting to romp it up, is we actually built like our own Uber model

which means that we encourage today we recruit our own customers the most passionate customers that live in rural areas and so forth and we say hey do you want to work extra would you want to work part-time in our customer service and they actually just like somebody can go and drive an uber for a while they can actually jump on and work for klana's customer service and these are our most passionate customer they love our products they love how it works they know klana in and out

And now they earn extra money by actually working on our customer service.

And obviously the MPS and the customer satisfaction of those interactions with our customers is through the roof.

So to your point, we need to change, and that was what we were trying, but it's very hard in the Bloomberg article.

I'm not going to blame the journalists.

I think actually if you read the article, the original article, it's actually fairly balanced and it kind of tries to describe this, but then the headline is like, they're rolling AI back, you know, and then the whole media circus go on.

So it's like, oh, Klan has just announced that they're rolling it back.

It's like,

No, that's not at all.

I was just laughing with Dan because like yesterday on X, somebody wrote like Klana-like.

Klana-like company is going to offer buy now, pay later on rent.

It was Klana-like.

So it was actually another company.

But people didn't see that.

They just say Klana is going to offer buy now, pay later on rent.

And then suddenly we're all over the press.

People are calling us like, what are we going to do?

unfortunately i think that is going to happen and i feel like dario is one of few that actually is willing to stick up and say that officially i feel a lot of the other executives of these big companies are getting nervous they're seeing the negative backlash of talking about this and then they're trying to portray something different but i don't want to be one of them i'm more in dario's camp i want to be honest about the fact that i do think there's going to be a very big shift now in addition to that then i think more like elon that it might lead