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Seymour Arasalov

๐Ÿ‘ค Speaker
333 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

So that's their specific target.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

Sales reps, what is their quota target?

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

How much revenue do they have to close?

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

I don't want to measure my team with the numbers.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

We do have the numbers, but honestly speaking, I always tell them that you are not numbers to me.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

If I needed numbers, I would get a calculator and do the work myself.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

What I want my employees, my staff, my team to do is to solve the problem for the customers.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

And then, of course, bring the value.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

But I think what we have done right now, we are also putting the quotas in terms of the metrics to the employees, I mean to the staff, and

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

They have about $15,000 to $20,000 per month to bring in, each of them.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

The $240,000 in new ARR per year, something like that.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

Interesting.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

Okay.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

And talk to me a little bit more about churn.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

What's churn over the past 12 months?

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

We keep it very low.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

The customers that actually come to us stick with us and stay with us.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

There's one reason for that.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

We do a lot of customizations for customers.

SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation

So just to be clear, you have no churn over the past 12 months?