Seymour Arasalov
👤 Speaker
333
total appearances
Appearances Over Time
Podcast Appearances
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
Right.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
In the last two years, we have 4% churn.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
Total or monthly?
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
Total.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
Yeah, total.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
No, no, no.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
Total.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
In total.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
Only 4% of the customers left.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
And there was one specific reason.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
When they left, WhatsApp had not introduced the business API.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
Since we got WhatsApp business API, we are official partner for Facebook for WhatsApp business API.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
We actually offer it for businesses.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
Once we got that, customers would stick with us.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
One reason, again, we do a lot of customization for them at no cost.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
So they stay with us.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
Got it.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
That makes sense.
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
And then what are you spending to get a new customer?
SaaS Interviews with CEOs, Startups, Founders
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
What's your fully-weighted CAC?