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Shane Parrish

👤 Person
13149 total appearances

Appearances Over Time

Podcast Appearances

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

I think about this a lot where you have these short-term optimization and long-term effectiveness are two completely different things.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Yeah.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Yeah.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And so you can, there's always somebody making more money than you, but maybe they're cutting corners.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Maybe they're doing things that are unsustainable.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And like you said, you can always save money in the short term, but do you damage your brand?

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Well, Buffett had this saying where his directive, his letter, I guess, to all of his CEOs after he acquired the company was this.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

The only expectation I have for you is to treat this company as if you and your family have 100% of your money in it for 100 years and you can't take it out.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Exactly that.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And I think that that approach enables, even in a public company, that enables people to take long term, do the thing that's optimal.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

I think this is why, generalizing a little bit, but this is why founders outperform.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Even when they lead public corporations, they have the same pressures, the same analysts, the same... They also are considering posterity, aren't they?

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Yeah, Costco, exactly.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

But that comes from the Sol Price line of thinking, which when he started FedMart, he sort of outlined the obligation of our businesses.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

We have a fiduciary relationship with the customer.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And Jim Senegal, who founded Costco, was a student of Sol Price.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And later on, they would merge the companies.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Yeah.

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

And I think that's interesting, right?

The Knowledge Project
How to Think Like a World-Class Marketer | Rory Sutherland

Where you treat your employees better.