Shane Parrish

Yeah, they're experiencing.

And so if you're not touching reality, you can get distorted by the map.

But I think what's best for the shareholders is what's best for the customer.

It's just the timeline mismatch that people have

So if your timeline for... Well, it's incoherent, by the way.

OK, come back to Dyson.

You were telling me this story.

Somebody had worked there for 12 years.

There's so much opportunity here, right?

Oh, if you think of you competing in a world where we're moving to AI-driven call centers, if I took the exact opposite approach, which is, by the way, you should do both.

I like this quantification bias thinking.

I've read a lot in, I think, I'm going to give a nuanced answer here.

I don't know the answer, so I'll preface that with that.

I did read a lot about what he used to do in the 60s.

And he used to hire private investigators.

And what he was trying to determine, I don't think it was anything about the person other than, does what they say line up with who they are?

And if the answer is yes...

I can deal with that because I know what to expect.

And if the answer is no, if they can't go to work and claim to be a penny pincher, because if they go to work and say they're going to cut costs, but they're driving around with a Ferrari or whatever, like this is a thing that it doesn't line up.

And so I feel like he was always just trying to assess the predictability of people.