Shelly Sun
speaker
1,448 appearances
6 recordings
1 series
first heard Nov 2011
last heard Nov 2015
Shelly Sun’s voice in public audio — every appearance, attributed to the second.
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Appearances
that allow them to tap into their entrepreneurial creativity, but in a way that they're working with their franchise or to pilot a program, share the information, and then mutually agree whether those those new programs should be rolled out system wide or not.
Um and I think that this establishing the culture up front about we want you to be innovative, but we want you to learn the model first.
One thing that I do in in training with our brand new franchisees is to say, get out your notepad.
Every great idea that you have about changing the model, I want you to write it down on this notepad for the next twelve months.
And then once you learn the reason why it's not a good idea, come back out and come back in and cross out the ones that you will discover won't be really good ideas once you know more.
And at the end of twelve months, we're happy to look at what those great ideas are, but you need to know the business model first.
And the people who aren't offended by that are entrepreneurial enough
to to be successful as a franchisee and those that aren't, um, should probably be out on their own and not in a franchise brand.
It was an amazing experience.
I mean JD and I got into the business to make a difference through home care and so the the excitement of franchising was to help more families.
The fear of franchising is that a franchisee may not do for a family what I would do myself.
And so having an opportunity to truly go undercover and see on the front line that our franchisees
were doing the things for the families that made me so proud was kind of a once in a lifetime experience.
I think the the interesting kind of behind the scenes pieces that people may not realize about the show is I didn't even know which locations they were going to.
So we ha these were not our best of the best franchisees.
These were not our highest performing franchisees and these were not our best
caregivers that were working for the franchisees.
So the behind the scenes is giving them a list of every franchise location.
And as a franchise or that makes you a little bit nervous because you've got top, middle, and you might have some that you've got in a action plan scenario.
Um and then having them go to those locations and interview behind closed doors about two hundred caregivers and have them decide.
Showing 541–560 of 1,448 · page 28 of 73
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