Simon Lehmann
speaker
4,796 appearances
22 recordings
1 series
first heard Mar 2026
last heard 11 Aug
Simon Lehmann’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 22 in all, peaking in Jun 2026 with 5.
Appearances
It helps massively, but there's a lot of companies now who say, hey, I want to transition into more automated processes with AI.
But as you don't have any SOPs in place, you can't do that.
So I want to come back full circle.
Your guests come back to you.
How much of that in your view, I mean, you talked about culture, you talked about the SAP standards, everything that you built to actually, you know, have what you have in terms of repeat rates and everything else.
But your guests come back to you.
How much of that is luxury and how much is just relationship that the platforms will never be able to handle?
Well, I mean, you get me going, Rachel.
I mean, I don't need to talk about that.
I mean, seriously, how many rentals I have when I'm arriving after a busy day of work and I just want to stay in an apartment, arrive to get changed, there's not even a water bottle in the fridge.
It just sucks, right?
And I'm not, by all means, have expectations and luxury and everything else and everything.
And just, you know, even staying at a, it just sucks.
It's just bad and not even having a water bottle.
And it still happens today.
And we're talking price points, three, four, five thousand bucks, you know, for whatever length of stay, not even a water bottle and a welcome note.
And it doesn't matter whose stays, that needs to happen, right?
So, I mean, you and I could dwell on that forever.
Yeah.
One thing I want to get back to very quickly for an operator who never built that direct relationship, right?
Showing 301–320 of 4,796 · page 16 of 240
← Previous
Next →