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Spencer Coon

๐Ÿ‘ค Speaker
193 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

We're going to merge several features and it's going to be one product.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

One version is going to be a bit more tailored to the enterprise client and the other more towards the SMB small team sort of client.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

Our monthly turnover right now is 6.2% monthly.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

And so that's definitely higher than we want.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

We're doing a lot of things to improve that right now.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

And actually, that's something I can delve into right now.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

This is a pretty cool thing we're about to launch.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

It's a new product called Beamer.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

So we came across the problem of, you know, we're constantly...

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

uploading, you know, new features, you know, or minor improvements to kind of, you know, the way our UX works or, you know, whatever improvements we're doing in the platform.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

And, you know, our users don't always, um, you know, aren't always aware of all these changes that we're doing.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

Right.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

And so they're less engaged and maybe more likely to, to churn.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

Um, so we had the idea of, you know, when I look to see if there's a tool, um,

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

that did this currently to let you have like a kind of plug and play change log for all these different improvements that you're making to your product.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

And there really isn't a product like that that exists.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

So we're about to launch in the next two weeks a product called Beamer that lets you essentially notify product changes to your user base from within your product by just plugging in a super easy script to essentially like a change log as a service.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

Um, and yeah, it lets users have like one specific place where they know they can always go to see all the latest updates, um, you know, new features and improvements that you've been doing.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

No, it's going to make them more sneaky because we're going to use this product for Hibox.

SaaS Interviews with CEOs, Startups, Founders
803: SaaS: Email He Used To Get From $0 to $10k MRR

So, like, you know, we'll be using our own product, Beamer.