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Stacey Epstein

๐Ÿ‘ค Speaker
203 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

And I mean, they are, in my opinion, you can't do much better than them.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

than having emergence involved with your company, including Santi.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

He's awesome.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

Correct.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

Emergence and CRV were the first round.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

And then they also participated in the second round, which was led by GE.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

Yeah, we have about 70 enterprise customers today.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

Tens of thousands.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

Between 10 and 100.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

Well, our first 10 customers were kind of roll-ups from that legacy freemium model, but I was pretty dead set that

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

Nobody's looking for another messaging or communication app to put on their phone from a user perspective, right?

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

Like even, okay, but this one's work-based, who cares?

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

I just want to text my buddy.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

I'm not incented to go put a new app on my phone just for work messaging, right?

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

So I was pretty convinced out of the gate that freemium wasn't going to be our big play.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

We did have a fair number of customers, a handful of customers that were upsells from the freemium model where, Hey, the users loved it, but now we want the admin console and the ability to manage the, you know, have it be able to get their arms around it and manage it, have some of those enterprise features.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

But we shut off freemium probably six months after we launched as zinc and basically said, Hey, you can do a free trial and,

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

And we still do pilots today.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

I think try it before you buy it has been very successful for us, especially because the way we've architected our app is very focused on adoption.

SaaS Interviews with CEOs, Startups, Founders
1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication

You can imagine the demographic of a field worker, a hospitality worker, a construction worker.