Stacey Epstein
๐ค SpeakerAppearances Over Time
Podcast Appearances
And I mean, they are, in my opinion, you can't do much better than them.
than having emergence involved with your company, including Santi.
He's awesome.
Correct.
Emergence and CRV were the first round.
And then they also participated in the second round, which was led by GE.
Yeah, we have about 70 enterprise customers today.
Tens of thousands.
Between 10 and 100.
Well, our first 10 customers were kind of roll-ups from that legacy freemium model, but I was pretty dead set that
Nobody's looking for another messaging or communication app to put on their phone from a user perspective, right?
Like even, okay, but this one's work-based, who cares?
I just want to text my buddy.
I'm not incented to go put a new app on my phone just for work messaging, right?
So I was pretty convinced out of the gate that freemium wasn't going to be our big play.
We did have a fair number of customers, a handful of customers that were upsells from the freemium model where, Hey, the users loved it, but now we want the admin console and the ability to manage the, you know, have it be able to get their arms around it and manage it, have some of those enterprise features.
But we shut off freemium probably six months after we launched as zinc and basically said, Hey, you can do a free trial and,
And we still do pilots today.
I think try it before you buy it has been very successful for us, especially because the way we've architected our app is very focused on adoption.
You can imagine the demographic of a field worker, a hospitality worker, a construction worker.