Stan

That's another book.

So let me ask, so, you know, it's like, for those of us who have been, you know, in healthcare for a while, we're kind of aware of this craziness. And we hear stories like we had, you know, one of our other shows was with Catherine Standifer who wrote Lightning Flowers, who had a very similar situation. She had a very, very serious heart condition

So let me ask, so, you know, it's like, for those of us who have been, you know, in healthcare for a while, we're kind of aware of this craziness. And we hear stories like we had, you know, one of our other shows was with Catherine Standifer who wrote Lightning Flowers, who had a very similar situation. She had a very, very serious heart condition

and here it is she had to navigate you know through all of this all right so same by the way a great book um so you know you get to a point where all right we all kind of know or are kind of at least aware of the problem or problems Where do we start to try to get this thing solved already? You know, it's kind of like enough already. It's created so many headaches.

and here it is she had to navigate you know through all of this all right so same by the way a great book um so you know you get to a point where all right we all kind of know or are kind of at least aware of the problem or problems Where do we start to try to get this thing solved already? You know, it's kind of like enough already. It's created so many headaches.

What, in your opinion, Melissa, might be the road to a good solution here?

What, in your opinion, Melissa, might be the road to a good solution here?

It's a problem mother, right?

It's a problem mother, right?

Right. So I want to talk about what's, what's come out of your, your, your information here is the concept of trust and the concept of protocols. So let's talk about trust for just a second. Again, we had a show about trust. All right. Which I, again, I think is, is frankly one of the solutions. I really, really do. If for, I'll give a, for instance,

Right. So I want to talk about what's, what's come out of your, your, your information here is the concept of trust and the concept of protocols. So let's talk about trust for just a second. Again, we had a show about trust. All right. Which I, again, I think is, is frankly one of the solutions. I really, really do. If for, I'll give a, for instance,

About, oh, I don't know, three, four months ago, I had to get in to see my internist, okay? I called to make an appointment. You can't get in to see Paul for, you know, six months. And I'm thinking, what? This is, you know, come on. So you know what I did? I wrote a note directly to my internist, who I've known for a long time. He writes me back, Stan, give me two hours and I'll get back to you.

About, oh, I don't know, three, four months ago, I had to get in to see my internist, okay? I called to make an appointment. You can't get in to see Paul for, you know, six months. And I'm thinking, what? This is, you know, come on. So you know what I did? I wrote a note directly to my internist, who I've known for a long time. He writes me back, Stan, give me two hours and I'll get back to you.

Within an hour, I get a call from, you know, the scheduling person. You know, Dr. Gottlieb, we'll see you, you know, next week. Well, okay, so I have a good, trusted relationship with a physician. That isn't true with everybody.

Within an hour, I get a call from, you know, the scheduling person. You know, Dr. Gottlieb, we'll see you, you know, next week. Well, okay, so I have a good, trusted relationship with a physician. That isn't true with everybody.

And I think, I might be wrong, that a good, trusted relationship, one way or the other, like with this second clinic that you went to, that would increase trust, for God's sakes, you know, for your care. So I think trust is one aspect. What do you think about that? Is that?

And I think, I might be wrong, that a good, trusted relationship, one way or the other, like with this second clinic that you went to, that would increase trust, for God's sakes, you know, for your care. So I think trust is one aspect. What do you think about that? Is that?

You know, but I really think that that's, part of a solution for this big, humongous problem that we have. If people like any one of us individually established a trusted relationship with their provider, that in and of itself will help you to navigate. I think, I guess maybe I hope. So the other question I have for you is this, is this whole idea of protocols.

You know, but I really think that that's, part of a solution for this big, humongous problem that we have. If people like any one of us individually established a trusted relationship with their provider, that in and of itself will help you to navigate. I think, I guess maybe I hope. So the other question I have for you is this, is this whole idea of protocols.

So, you know, you're in the quality improvement arena. Ironically, my daughter is too at Dana-Farber in, you know, cancer institute in Boston. She's a quality improvement engineer. And this is what she said to me. God, it must have been a month ago.