Stan

So, you know, you're in the quality improvement arena. Ironically, my daughter is too at Dana-Farber in, you know, cancer institute in Boston. She's a quality improvement engineer. And this is what she said to me. God, it must have been a month ago.

She says, Stan, you know, it gets really frustrating trying to do quality improvement in the health arena because everything is established under the guise of protocols. And if indeed you're trying to improve care or what have you, the first thing that they do is look at the protocol. And try to change the protocol, which God knows takes how long. So I'm sure you've had some experience with that.

She says, Stan, you know, it gets really frustrating trying to do quality improvement in the health arena because everything is established under the guise of protocols. And if indeed you're trying to improve care or what have you, the first thing that they do is look at the protocol. And try to change the protocol, which God knows takes how long. So I'm sure you've had some experience with that.

So what's your thoughts on that?

So what's your thoughts on that?

So if I sense what you're saying, it's for us as consumers, I guess is the best way to describe us. Knowing how I guess how to ask the right questions or just ask what you believe are the right questions and don't be intimidated by it all. Because all the stuff that's done for acute treatment and disease management can be really overwhelming. And yet, It's on us.

So if I sense what you're saying, it's for us as consumers, I guess is the best way to describe us. Knowing how I guess how to ask the right questions or just ask what you believe are the right questions and don't be intimidated by it all. Because all the stuff that's done for acute treatment and disease management can be really overwhelming. And yet, It's on us.

It really should be on us to ask the hard questions. And I don't think people do that.

It really should be on us to ask the hard questions. And I don't think people do that.

Yeah. Yeah. You know, it's so Clarence to your point. You know, I think about like in a children's hospital, I can guarantee you that nine times nine kids out of 10 would be happy when they're in the hospital. If you gave them an ice cream cone, right. Okay. That's right.

Yeah. Yeah. You know, it's so Clarence to your point. You know, I think about like in a children's hospital, I can guarantee you that nine times nine kids out of 10 would be happy when they're in the hospital. If you gave them an ice cream cone, right. Okay. That's right.

Adults, too. Absolutely. But on the other hand, we've got the medical condition to to attend to. So I think if if I'm not mistaken, there's a balance. There's a real a real, real balance there. in that kind of question that you're talking to.

Adults, too. Absolutely. But on the other hand, we've got the medical condition to to attend to. So I think if if I'm not mistaken, there's a balance. There's a real a real, real balance there. in that kind of question that you're talking to.

I do know from based on my experience dealing with, you know, the orthopedic patients I see, they greatly appreciate talking to somebody who's gone through it. Okay, so like, you know, an orthopedic surgeon who replaces a knee, you know, standing there doing the surgery, but guess what? They don't have a replaced knee themselves.

I do know from based on my experience dealing with, you know, the orthopedic patients I see, they greatly appreciate talking to somebody who's gone through it. Okay, so like, you know, an orthopedic surgeon who replaces a knee, you know, standing there doing the surgery, but guess what? They don't have a replaced knee themselves.

So they've never experienced, they've heard about the pain and they've treated patients with pain and the discomfort of it, but they can't empathize with it. So then when I go in, somebody who's had a knee replacement, I talk to a patient, they're so grateful. They're absolutely so grateful.

So they've never experienced, they've heard about the pain and they've treated patients with pain and the discomfort of it, but they can't empathize with it. So then when I go in, somebody who's had a knee replacement, I talk to a patient, they're so grateful. They're absolutely so grateful.

I mean, that makes them happy because they're getting some good information from somebody who's been down the path. Okay. And I think that may, so my response to you, Clarence, is a balance. Ice cream and, you know, good care.

I mean, that makes them happy because they're getting some good information from somebody who's been down the path. Okay. And I think that may, so my response to you, Clarence, is a balance. Ice cream and, you know, good care.

So, you know, I keep saying, you know, a lot of things under this umbrella, um, it's easy for us to maybe say we've got communication issues. Okay. Which, which we do not only in this, but in a million other things. Um, however, you know, being, being solution oriented, if we can for, for, for a minute, um, Let's play this one out.