Stephen Pace

And their idea was to try to give us a sense as a sales team that they were destroying this over inventory.

It wasn't piling up in the warehouse.

It wasn't like,

we were going to be forced to turn around and sell all this return merchandise.

You know, we all walked out of there aghast.

We could not believe.

I mean, we were really like, did you, I mean, we're all crying.

Like, can you believe?

And there it is just getting chopped to shreds, you know?

And it's like one moment it's worth $29.99.

The next moment it's worth

10 cents in paper, you know, something that took years and put it in that machine.

And then, you know, like a wood chipper in 15 seconds, there's just no sign of anything at all that remains.

And it's soul crushing.

When you think about that, right, as a salesperson, and you go like, well, wow, all those returns coming back really are just a disaster.

You get better at what you do because that's a fate that just seems to be, you know, almost evil for books to have to endure, right?

We care so much about them.

The last thing we want to see is to get them, you know, chewed up by a giant chainsaw.

You know, it's just trying to be very, very concise on what you think you need and not too much beyond that.

You're chasing, like, perfect efficiency.