Stephen Schneider

Our renewal rate is about 90%.

Okay.

So net renewal, which includes upsell, is over 100%.

I can go back and look at the exact numbers.

I can't recall off the top of my head, but it's 100 or 110, 120, somewhere in that ballpark.

But gross renewal, so renewal on the ARR base is 90%.

Okay.

That is accurate.

Yeah.

So we measure that.

We have a monthly meeting where we literally categorize why people churn.

Roughly about 60 percent of our churn is the product is discontinued.

OK, so keep in mind, what we offer gets embedded in a product that they then go sell.

And we work with a lot of companies that are 50 percent companies, 100 percent companies.

Sometimes the product they sell gets discontinued or they no longer are in business.

And that's about 60 percent of our reasons for churn.

The other 40 percent is they don't ever actually get into production.

And that's something we do a lot to try and help them get into production.

But the reality is, you know, sometimes priorities change at organizations, sometimes people leave, sometimes projects get killed.

And so those are the typical reasons.