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Steve Martocci

👤 Person
798 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So if you kind of give a way to speak to them and let them do some of the marketing and messaging and you realize like, Oh, wait a second. I have the same sounds that, you know, that producer is using to make top 40 songs. Like, Okay. And, and you kind of inspire them so that even if there is some, some learning to do along the way, they realize it's the right learning to do.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So if you kind of give a way to speak to them and let them do some of the marketing and messaging and you realize like, Oh, wait a second. I have the same sounds that, you know, that producer is using to make top 40 songs. Like, Okay. And, and you kind of inspire them so that even if there is some, some learning to do along the way, they realize it's the right learning to do.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So if you kind of give a way to speak to them and let them do some of the marketing and messaging and you realize like, Oh, wait a second. I have the same sounds that, you know, that producer is using to make top 40 songs. Like, Okay. And, and you kind of inspire them so that even if there is some, some learning to do along the way, they realize it's the right learning to do.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

It's the learning that like the absolute best in this industry can also go down this path and it's not going to be a waste of their time.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

It's the learning that like the absolute best in this industry can also go down this path and it's not going to be a waste of their time.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

It's the learning that like the absolute best in this industry can also go down this path and it's not going to be a waste of their time.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. You know, we used to say our biggest, we had two things that were our biggest competition, but, but once we had you, our biggest competition in, in, in supplies is people giving up on themselves. Yeah. So you just didn't want to let someone get frustrated with the process and you never want to have someone get stuck along the way.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. You know, we used to say our biggest, we had two things that were our biggest competition, but, but once we had you, our biggest competition in, in, in supplies is people giving up on themselves. Yeah. So you just didn't want to let someone get frustrated with the process and you never want to have someone get stuck along the way.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. You know, we used to say our biggest, we had two things that were our biggest competition, but, but once we had you, our biggest competition in, in, in supplies is people giving up on themselves. Yeah. So you just didn't want to let someone get frustrated with the process and you never want to have someone get stuck along the way.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So if you can kind of cater to them and even if they have some learning to do, they just don't feel alone in their journey. It really helps them stick around.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So if you can kind of cater to them and even if they have some learning to do, they just don't feel alone in their journey. It really helps them stick around.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

So if you can kind of cater to them and even if they have some learning to do, they just don't feel alone in their journey. It really helps them stick around.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. And look, I think that's exactly right. And in music, it was important to have a wide variety of genres. Yeah. And a wide variety of producers at all different levels, you know, just because, you know, yes, the Sabrina Carpenter's Espresso song, Song of the Summer was made from three splice loops. And that's like super inspiring to some people. They're like, wow, like I can do that.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. And look, I think that's exactly right. And in music, it was important to have a wide variety of genres. Yeah. And a wide variety of producers at all different levels, you know, just because, you know, yes, the Sabrina Carpenter's Espresso song, Song of the Summer was made from three splice loops. And that's like super inspiring to some people. They're like, wow, like I can do that.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. And look, I think that's exactly right. And in music, it was important to have a wide variety of genres. Yeah. And a wide variety of producers at all different levels, you know, just because, you know, yes, the Sabrina Carpenter's Espresso song, Song of the Summer was made from three splice loops. And that's like super inspiring to some people. They're like, wow, like I can do that.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

That's nuts. But then there's other people who are like, well, no, I'm like a deep underground techno artist doing this and that. And like when you realize they can use it too, you're like, oh, yeah. I can appeal. And I think in, in Subco it's similar, right?

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

That's nuts. But then there's other people who are like, well, no, I'm like a deep underground techno artist doing this and that. And like when you realize they can use it too, you're like, oh, yeah. I can appeal. And I think in, in Subco it's similar, right?

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

That's nuts. But then there's other people who are like, well, no, I'm like a deep underground techno artist doing this and that. And like when you realize they can use it too, you're like, oh, yeah. I can appeal. And I think in, in Subco it's similar, right?

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Some people are, the supplement space is extremely opinionated and the opinions range from like the hardcore research institutions and doctors to, you know, influencers that are just talking about what they do. So finding a way to help you easily absorb all that, to figure out kind of what is, what path you want to go down to, you know, make your own decisions.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Some people are, the supplement space is extremely opinionated and the opinions range from like the hardcore research institutions and doctors to, you know, influencers that are just talking about what they do. So finding a way to help you easily absorb all that, to figure out kind of what is, what path you want to go down to, you know, make your own decisions.