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Steve Martocci

πŸ‘€ Speaker
1431 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

We're like, no, we're going to figure out how to work with kind of everybody and, you know, let the good, honest players kind of like, you know, thrive in our ecosystem. So, yeah, I feel like that...

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

We're like, no, we're going to figure out how to work with kind of everybody and, you know, let the good, honest players kind of like, you know, thrive in our ecosystem. So, yeah, I feel like that...

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

That's been another one that's been interesting is building products in which the brand stands for something and kind of stands as a trusted, you know, as infallible as you can be because you're truly looking out for everybody in your ecosystem. The brand is just as important as another layer in the customer experience because it travels.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

That's been another one that's been interesting is building products in which the brand stands for something and kind of stands as a trusted, you know, as infallible as you can be because you're truly looking out for everybody in your ecosystem. The brand is just as important as another layer in the customer experience because it travels.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

That's been another one that's been interesting is building products in which the brand stands for something and kind of stands as a trusted, you know, as infallible as you can be because you're truly looking out for everybody in your ecosystem. The brand is just as important as another layer in the customer experience because it travels.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Or they don't trust the brand. We used to have a line that said, oh, I love this one. It was from my buddy John from the Disco Biscuits. He said, you can't refund inspiration. Like there's no amount of dollars I'm going to give.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Or they don't trust the brand. We used to have a line that said, oh, I love this one. It was from my buddy John from the Disco Biscuits. He said, you can't refund inspiration. Like there's no amount of dollars I'm going to give.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Or they don't trust the brand. We used to have a line that said, oh, I love this one. It was from my buddy John from the Disco Biscuits. He said, you can't refund inspiration. Like there's no amount of dollars I'm going to give.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Maybe there's an amount of dollars, but there's no amount of dollars that I would have been able to give you that made sense to refund the fact that I lost, you know, six hours of your work and you might never get it back. You know, you just might never think of that thing again. And so we had to be really, really well trusted.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Maybe there's an amount of dollars, but there's no amount of dollars that I would have been able to give you that made sense to refund the fact that I lost, you know, six hours of your work and you might never get it back. You know, you just might never think of that thing again. And so we had to be really, really well trusted.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Maybe there's an amount of dollars, but there's no amount of dollars that I would have been able to give you that made sense to refund the fact that I lost, you know, six hours of your work and you might never get it back. You know, you just might never think of that thing again. And so we had to be really, really well trusted.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And look, I think that in what we're doing in Sepco, right? So we're totally free right now, but I want to make sure that whatever model comes down the pipeline is that it's never just trying to sell you more. Right. I don't think you're going to build the trusted. I want to be just as excited when you stop taking something that's not working as when you're going to try something new.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And look, I think that in what we're doing in Sepco, right? So we're totally free right now, but I want to make sure that whatever model comes down the pipeline is that it's never just trying to sell you more. Right. I don't think you're going to build the trusted. I want to be just as excited when you stop taking something that's not working as when you're going to try something new.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And look, I think that in what we're doing in Sepco, right? So we're totally free right now, but I want to make sure that whatever model comes down the pipeline is that it's never just trying to sell you more. Right. I don't think you're going to build the trusted. I want to be just as excited when you stop taking something that's not working as when you're going to try something new.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And like that, that is an alignment that I just feel that kind of value driven care or outcome driven, you know, stuff in healthcare is where, you know, capitalism and health have their friction points. And so, you know, I, similar to what I think we did in music, I think we really want to do stuff innovative on that front.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And like that, that is an alignment that I just feel that kind of value driven care or outcome driven, you know, stuff in healthcare is where, you know, capitalism and health have their friction points. And so, you know, I, similar to what I think we did in music, I think we really want to do stuff innovative on that front.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

And like that, that is an alignment that I just feel that kind of value driven care or outcome driven, you know, stuff in healthcare is where, you know, capitalism and health have their friction points. And so, you know, I, similar to what I think we did in music, I think we really want to do stuff innovative on that front.

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. And look, we, we built that right. Like, uh, cause you do, you do lose your splice credits if you cancel, but we made, we were like, we need pause right away and you can continue to pause and pause and pause and pause as much as you want. Um, and, uh, and that was, that was important, right?

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. And look, we, we built that right. Like, uh, cause you do, you do lose your splice credits if you cancel, but we made, we were like, we need pause right away and you can continue to pause and pause and pause and pause as much as you want. Um, and, uh, and that was, that was important, right?

Experts of Experience
Why Customer Experience is Your Best Competitive Advantage

Yeah. And look, we, we built that right. Like, uh, cause you do, you do lose your splice credits if you cancel, but we made, we were like, we need pause right away and you can continue to pause and pause and pause and pause as much as you want. Um, and, uh, and that was, that was important, right?