Steve (Stephen) Ketchum

speaker
528 appearances 1 recordings 1 series first heard Jul 2026 last heard 15 Jul

Steve (Stephen) Ketchum’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months
1 · Jul OctJan 26AprJulnow

Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

Appearances

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And all of a sudden there's this loud clattering in it.
A young woman who has been busting a table has a tray of glasses and plates and we've all been at restaurants and watched somebody drop a tray of plates and it's loud and it's disruptive and it interrupts the mood.
And the author continues to ask Danny questions.
And Danny says, hold on a second.
The next 30 seconds will determine whether this is a great night at this restaurant or whether it's a bad night.
And the author says, well, why is that?
And Danny Meyer says, well, if this young woman has left her own devices and has to clean up this big mess by herself, it will deflate the room.
People will feel badly about her and it will create this awkwardness and heaviness.
But if other coworkers come to help her, then it will lift up the room and people feel, they won't feel as badly about her.
She won't be as embarrassed.
And lo and behold, five or six coworkers came to help her clean up the shards of glass and the broken plates.
And all of a sudden, there was this palpable buzz in the room.
So what does that have to do with sound point or asset management?
And it goes to your point about, do you need people other than Jalen Brunson?
Well, at the end of the day,
The culture that we've tried to create at SoundPoint is that people have each other's back.
It's a team-oriented atmosphere, and not everybody does everything right.
We make mistakes every day, and I can promise you that the person who makes more mistakes than anybody else at SoundPoint is me, because I have, in some cases, dozens of decisions a day to make.
If we foster that environment where people are not afraid to make mistakes, you have to learn from your mistakes.
You can't make the same mistake over and over again.
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