Steven

One of the things that's so central to that is we were saying about giving people feedback. And I wrote down most companies and most entrepreneurs and founders are scared to give petty feedback.

Because if, like, I might notice you making a slight error.

Because if, like, I might notice you making a slight error.

But it feels petty to point that out. It feels like I'm some kind of rude dictator.

But it feels petty to point that out. It feels like I'm some kind of rude dictator.

Why is that so important? And how do you create an environment? I'm totally good at that. Yeah, I know, but a lot of people aren't. I have lots of managers on my teams and they don't want to offend people. Their central focus is too much on being nice and it's...

Why is that so important? And how do you create an environment? I'm totally good at that. Yeah, I know, but a lot of people aren't. I have lots of managers on my teams and they don't want to offend people. Their central focus is too much on being nice and it's...

It's interesting because it goes back to something you were saying earlier, where you were saying specifics versus vague. Yeah. Prefrontal cortex versus amygdala. Like an insult is amygdala. Totally. Can't do anything with that. But if you make it specific, then action is more likely to occur. And useful action is more likely to occur.

It's interesting because it goes back to something you were saying earlier, where you were saying specifics versus vague. Yeah. Prefrontal cortex versus amygdala. Like an insult is amygdala. Totally. Can't do anything with that. But if you make it specific, then action is more likely to occur. And useful action is more likely to occur.

On this point of a person who's listening now, who's an entrepreneur, they've got a business and they're thinking about making those first hires. I wanted to throw a proposition at you to see what you thought of this. One of the things that I think can help you not fuck up in the hiring process, especially early, is if you just live it with the permanent assumption that you are bad at hiring.

On this point of a person who's listening now, who's an entrepreneur, they've got a business and they're thinking about making those first hires. I wanted to throw a proposition at you to see what you thought of this. One of the things that I think can help you not fuck up in the hiring process, especially early, is if you just live it with the permanent assumption that you are bad at hiring.

So I live with the permanent assumption that I'm bad at hiring because I've got biases. There's things I don't know about certain things, etc. And when you start with that assumption that you are really, really bad at hiring, you try and decentralize the decision making. So one thing I say a lot to startup founders is...

So I live with the permanent assumption that I'm bad at hiring because I've got biases. There's things I don't know about certain things, etc. And when you start with that assumption that you are really, really bad at hiring, you try and decentralize the decision making. So one thing I say a lot to startup founders is...

If you're hiring a salesperson, create an interview process where there's five people and one of them might be you and the other four are the best salespeople you've ever encountered in your life. Like who sold you your house? Yeah. And ask them to be part of the interview process. How does that sit with you?

If you're hiring a salesperson, create an interview process where there's five people and one of them might be you and the other four are the best salespeople you've ever encountered in your life. Like who sold you your house? Yeah. And ask them to be part of the interview process. How does that sit with you?

Okay.

Okay.

Who's Skool? What is Skool, sorry?

Who's Skool? What is Skool, sorry?

All of that requires them to know if the person's not bullshitting. And also to know like what metrics matter, right? Because someone could sit in an interview for my first time founder, say a bunch of big complicated words. It sounds good. I hire them. And that's really what I'm trying to mitigate here is how do I not let a bullshitter pass me?