Stewart Brand

And part of what the catalog did is it kind of conferred agency.

It gave people a sense that they could just do things.

And when you have a problem with whatever it is that you've got, a refrigerator or a motor or whatever, you go online, you look up the make and model of it and year,

And you will find not just the manual, but a dozen different people offering their videos of how to fix various issues.

And you go straight to the issue that you're concerned with.

And there's five different flavors of how to fix that issue and that model and that year of that make.

So it's fascinating.

it's an astonishingly, I suppose, democratic, but distributed, uh, wise system that, uh, kind of like Wikipedia is, is just this thing of, you have access to, uh, the world's experience, uh, in a way that's really easy.

So, you know, typically it'll be a, like a four minute, uh, video and that's all you needed.

And, uh,

And you may stop it at some particular still frame.

Oh, that's how you actually get your hand into that place to open up that thing where the problem is.

And it's awesome.

Well, hell, surgeons do and plumbers do and the pros all do.

And some of the pros are making videos.

So that's the other thing is you're getting not just a conveniently detailed, but often a highly skilled piece of information from a skilled person.

Well, I've been predicting for years that we're going to spend most of our time arguing with robots.

And because the robot kind of often is operating on a particular assumption of what the situation is.

And if you have a slightly different situation, you've got to somehow persuade the robot or the AI that, thank you, that's a nice answer for a question I haven't asked.

This is the question I'm really asking.