Tara Neal

speaker

2,307 appearances 30 recordings 1 series first heard Mar 2026 last heard 28 Jul

Tara Neal’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 30 in all, peaking in Mar 2026 with 12.

Appearances

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The Fast Mode Podcasts: Breaking News, Analysis and Updates From Telecoms Industry · Closing the Velocity Gap: How Telcos can Scale Beyond Al Pilots to Enterprise-Grade Operations · 8 Jul 2026 podcast

So you've mentioned about, you know, reimagining the processes and putting in place the guardrails and also uh transforming the workflows, which is basically, you know, um that those are the most important things before you basically matched

Like what you rightly pointed out, just it's not just about getting the model, but getting the foundation elements correct uh right in the first place. matched

So, you know, uh moving on from that, um we talked about these um AI and uh genetic AI. matched

So how are these capabilities translating into real changes in customer engagement and experience for telcos? matched

You did share some um examples earlier on the truck role. matched

Yep, absolutely. matched

You know, especially, you know, w when we look at telcos um business models, right? matched

They are now looking at um, you know, maximizing um customer lifetime value. matched

And it's difficult if you're gonna do that manually, you're gonna run through all the analytics and intelligence manually, trying to come up with decisions. matched

Uh, you know, uh you you're using humans instead of machines. matched

But when you have agentic AI capabilities and AI capabilities matched

this this would be autonomous and that would mean you can do this at scale and really it really helps operators um because you're dealing with millions and millions of subscribers. matched

Mm-hmm. matched

Wow. matched

I I guess, you know, um, you know, we always talk about CX and then we forget that uh if the network is performing as it should be, then you would not uh be uh receiving that many calls and complaints in the first place. matched

And therefore your CX is sorted on its own. matched

So you have rightly pointed out how now we can use AI on on the end on the network end and like what you said with some matched

the use cases you've given like uh you know autonomous driving and you know how do you uh manage the the bandwidth needed uh in in stadium uh events. matched

I guess yeah so you make sure that uh like like what you said, we don't even have to anticipate those calls because you have managed to um autonomously or automatically look at what people need to manage their experience at all times. matched

So yeah, sounds brilliant. matched

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