Tara Neal

speaker

2,307 appearances 30 recordings 1 series first heard Mar 2026 last heard 28 Jul

Tara Neal’s voice in public audio — every appearance, attributed to the second.

Trend

recordings per month · last 12 months

Recordings per month over the last 12 months — 30 in all, peaking in Mar 2026 with 12.

Appearances

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The Fast Mode Podcasts: Breaking News, Analysis and Updates From Telecoms Industry · Closing the Velocity Gap: How Telcos can Scale Beyond Al Pilots to Enterprise-Grade Operations · 8 Jul 2026 podcast

uh to a human agent. matched

And we know a lot of scenarios in CX, you know, in network management and stuff like that. matched

You know, uh looking at that kind of scenario, how do you design that transition so that it doesn't feel jarring to the customer? matched

And uh what does a good human in the loop model look like? matched

So, you know, um you know, you uh l listed the um five steps, you know, where we have uh how you look at the full history and context and then you make the um, you know, when you are uh transitioning, uh you make it visible to the user that you're transitioning and then, you know, you ensure that the human uh matched

gets to make their decision and then you do the loop closure. matched

So uh it's it's very interesting that, you know, we have such a structured way of how this transition happens. matched

Um and uh it's very interesting when you say, no, let's let's get AI to do um the the uh at the decisioning at the mass scale, but we keep those very important moments for humans. matched

So, you know, in in this way, you know, this because matched

There's a lot of apprehension, admittedly, you know, when people are dealing with AI. matched

They sometimes, you know, like customers like you and me would definitely say that, yeah, just get me the human. matched

I'm not gonna talk to the machine anymore. matched

But now when we see that how well the transitioning uh at the back end is being designed, so I guess we we become more appreciative um of the fact that uh organizations would have something uh so well designed in place to make sure the customer experience is matched

Seamless, we get the best of AI and then we get the best of human interaction. matched

Mm-hmm. matched

Awesome. matched

Well, Vijay, I guess, you know, that brings us to the end of the session. matched

Um, you know, this is an interesting topic. matched

We can basically, you know, um talk all day about this. matched

But I think, you know, we've covered like good ground on on this session. matched

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