Tara Neal
speaker
2,307 appearances
30 recordings
1 series
first heard Mar 2026
last heard 28 Jul
Tara Neal’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 30 in all, peaking in Mar 2026 with 12.
Appearances
It still requires you to um, you know, put together uh at an organization level.
You still need, you know, teams to come together, your back end to come together.
You know, what's what are your thoughts on that?
Mm.
Wow, you know, um what you've mentioned, right?
It the the level of comprehensiveness that you have to have when you are rolling out something like this is not like what we you know when we started, we said it's not just about bringing in an AI module because if you wanna deliver real value to this, you basically have to have the entire ecosystem, you have to have the entire the guardrails, people talk about um yeah AI guardrails and all so forth.
But you know
you've brought in an even wider view to all this, you know, how you align everybody, people, the vision, the leadership mandate, and it trickles down from there to, you know, every process and every person in the organization.
And you know, uh I I I like the uh loyalty loop uh term that you've um brought in.
And it's really amazing.
This is the first time uh in fact I'm hearing about how the the entry in like you know when you compare this with the L
industry.
You know, it's that that one seat on the airplane and and here in telecoms the SIM card basically gives you entry to a whole ecosystem of services.
And the importance of like what you mentioned, the identity.
So a single identity gives you like a like a pass to all these services and you have to be in be able to manage that you know to cater to this one
one person single identity across the entire spectrum of services that you provide.
And I think that's amazing, right?
I mean, people are very excited to be a loyal customer because they collect points and they get to exercise things across different services.
It's something that you and me and I think everyone around the world, uh, you know, uh we are all predisposed to being loyal when we can exercise things through a single platform.
And I think, you know, they always say telcos have the willing relationship, right?
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