Terry Real
👤 SpeakerAppearances Over Time
Podcast Appearances
I'm not a big fan of criticism.
If you go online and you do my course, we give you a format for criticism.
It's called the feedback wheel.
Constructive criticism.
Yeah, yeah, yeah.
But even so, one of the skills I teach people is...
We're evolutionary wire, the negative bias of the brain.
We notice what's wrong.
That's survival.
Hey, that leaf shouldn't be turning.
Well, there's a saber-toothed tiger on the other side.
We notice what's wrong, and that's part of our evolution.
That's what comes to us first.
So complaint comes to us first.
But one of the disciplines I teach people, literally sit down, write down the complaint.
Okay, now flip it over.
Flip the page over.
Inside of every complaint is a request.
Think about that.
Every complaint has an implicit request in it.