Tessa West

speaker

187 appearances 3 recordings 1 series first heard Jun 2023 last heard Sep 2024

Tessa West’s voice in public audio — every appearance, attributed to the second.

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WSJ Your Money Briefing · What Should Workers Expect in the Job Market for 2024? · 27 Dec 2023 podcast

Draft up emails for me, handing over communications to AI or things that AI has business doing, like helping us create code for programmers or helping us find sources of information online or create new materials or

analyze data and things like that.

So these are the kind of more interesting ways that we're using AI.

But what I've actually noticed also is that companies are kind of ironically becoming much more fine-tuned about knowing where humans are needed and not.

So when companies try to kind of outsource AI for human connection, for interfacing with clients and customers, they tend to fall a little bit flat on that front.

It's not actually going so well.

Where we need AI is to help us produce data, to help us do tasks more quickly, more efficiently, more accurately than we were doing them before.

So there's a couple organizations that have thought very deeply about this.

One thing that they're realizing is that AI is good for things that don't involve complex interpersonal conflict reduction and human interaction.

In medical interactions, for instance, these are the kinds of jobs that are actually increasing nurses, doctors, medical personnel.

But the so-called back office jobs where there isn't any interfacing between you and another person,

where you're entering numbers in an Excel spreadsheet, for example, those are the jobs where you're going to get outsourced.

So if you have a job that involves something that an AI can do more efficiently or more quickly and doesn't involve human interaction, your head's going to be on the chopping block.

If you have a job that involves human connection

where that robot is not going to pass the Turing test, where people insist on having another person to talk to, and medical interactions or any kind of customer service, those are the jobs that are actually increasing.

And those are the kind of skills you should actually be looking to build.

You have to have these very blunt conversations with your organization about what the rollout of new layoffs are going to be.

So look out for whether your role in your company and others is being replaced by another person or is being replaced by AI.

And I think you can really network with people who have the same role as you in other organizations to look for trends.

We often don't reach out to strangers to talk about these things, but I've collected some new data showing most people are actually willing to have these conversations.

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