Tim Stenovec
speaker
1,732 appearances
25 recordings
2 series
first heard Aug 2025
last heard 30 Mar
Tim Stenovec’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 24 in all, peaking in Jan 2026 with 10.
Appearances
And President Trump just now weighing in moments ago on True Social, saying, quote, all air traffic controllers must get back to work now.
Anyone who doesn't will be substantially docked.
Nancy Hsu leads agent force at Salesforce and joins us now to talk about how AI might actually help and be helping in the travel sector.
Nancy, good to have you with us from our San Francisco studio.
I got to tell you, a lot of my colleagues, a lot of friends had their trips canceled or disrupted over the weekend.
It doesn't seem like anything could actually help right now except actual air traffic controllers and actual TSA agents showing up to work.
Well, I mentioned the president's post on social media just in the last hour or so.
The post continues to say that if you want to leave service in the near future, these are people who are not showing up to work, he says.
He says you will be quickly replaced by true patriots who will do a better job on the brand new state of the art equipment, the best in the world that we are in the process of ordering.
That new equipment, it's come up fairly often in recent months when talking about the challenges at air traffic control and for air traffic controllers here in the US.
Does Salesforce have any role in the new air traffic control equipment that is being ordered, whether it's software or something else?
You've got a great view on the capabilities, not just now, but in the coming years when it comes to this technology.
Within our lifetimes, do you think AI could replace air traffic controllers?
Yeah, I certainly understand that from a customer service perspective, Nancy.
But from the perspective of this high stress decision making that takes place in a control tower, is that something that could be done by AI?
And then in the future, we could sidestep issues and avoid issues such as these.
You've mentioned partnerships with Singapore Airlines, London's Heathrow Airport.
But here in the United States, do you have partnerships with airports where this technology actually could help in terms of air traffic controllers, in terms of helping people who are stranded?
I mean, we have colleagues who they were told over the weekend that they wouldn't even be able to find a flight until Wednesday.
And certainly some of that is on the airline, but the core of the issue still has to do with those people not showing up to work
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