Todd Davis

I couldn't agree more, Heather. And you just caused me to think of, I remember somebody, a senior leader, when I was coaching this person on this, they said, well, my concern is if I just ask a couple of questions, let them talk all the time while they're talking, I don't agree with them, Todd. And so if I keep letting them talk, and I said, that's the part you got to be comfortable with.

I couldn't agree more, Heather. And you just caused me to think of, I remember somebody, a senior leader, when I was coaching this person on this, they said, well, my concern is if I just ask a couple of questions, let them talk all the time while they're talking, I don't agree with them, Todd. And so if I keep letting them talk, and I said, that's the part you got to be comfortable with.

They're not thinking you agree with them. You're just creating this safety, this space for them to express their opinion. But really listen, don't be thinking the whole time, I don't agree with you, be really hearing them out. Ask some clarifying questions. So I bring that up because I know a lot of people think, well, if I don't talk, they're going to think I'm agreeing with them. They're not.

They're not thinking you agree with them. You're just creating this safety, this space for them to express their opinion. But really listen, don't be thinking the whole time, I don't agree with you, be really hearing them out. Ask some clarifying questions. So I bring that up because I know a lot of people think, well, if I don't talk, they're going to think I'm agreeing with them. They're not.

They're not thinking you agree with them. You're just creating this safety, this space for them to express their opinion. But really listen, don't be thinking the whole time, I don't agree with you, be really hearing them out. Ask some clarifying questions. So I bring that up because I know a lot of people think, well, if I don't talk, they're going to think I'm agreeing with them. They're not.

They're just appreciative that you're hearing them out. And if you've truly heard them out and you say, OK, so you see it this way. Gosh, I really respect that. My take on it is this, but I heard you, and I understand why you're seeing it that way.

They're just appreciative that you're hearing them out. And if you've truly heard them out and you say, OK, so you see it this way. Gosh, I really respect that. My take on it is this, but I heard you, and I understand why you're seeing it that way.

They're just appreciative that you're hearing them out. And if you've truly heard them out and you say, OK, so you see it this way. Gosh, I really respect that. My take on it is this, but I heard you, and I understand why you're seeing it that way.

I want to think about this, but even in the end, if you end up going against the fact that you heard them out, you're going to have so much more buy-in and so much more of an engaged employee by doing that. That's been my experience.

I want to think about this, but even in the end, if you end up going against the fact that you heard them out, you're going to have so much more buy-in and so much more of an engaged employee by doing that. That's been my experience.

I want to think about this, but even in the end, if you end up going against the fact that you heard them out, you're going to have so much more buy-in and so much more of an engaged employee by doing that. That's been my experience.

I love that because the whole thing about building effective relationships, I mean, you think about the most meaningful, impactful, effective relationships in your life. I think about it in my mind. Trust is kind of the foundation of those things. And trust doesn't mean we see everything alike. Trust doesn't mean that you always agree with me. Trust means that I hear you. I respect you.

I love that because the whole thing about building effective relationships, I mean, you think about the most meaningful, impactful, effective relationships in your life. I think about it in my mind. Trust is kind of the foundation of those things. And trust doesn't mean we see everything alike. Trust doesn't mean that you always agree with me. Trust means that I hear you. I respect you.

I love that because the whole thing about building effective relationships, I mean, you think about the most meaningful, impactful, effective relationships in your life. I think about it in my mind. Trust is kind of the foundation of those things. And trust doesn't mean we see everything alike. Trust doesn't mean that you always agree with me. Trust means that I hear you. I respect you.

I respect your opinion. I don't sugarcoat things. I talk directly or talk straight with you. But I balance courage and consideration. And so I think the greatest relationships, both in professional life and personal life, have this near perfect balance of courage and consideration. I can say anything to you as long as I say it with respect, true respect.

I respect your opinion. I don't sugarcoat things. I talk directly or talk straight with you. But I balance courage and consideration. And so I think the greatest relationships, both in professional life and personal life, have this near perfect balance of courage and consideration. I can say anything to you as long as I say it with respect, true respect.

I respect your opinion. I don't sugarcoat things. I talk directly or talk straight with you. But I balance courage and consideration. And so I think the greatest relationships, both in professional life and personal life, have this near perfect balance of courage and consideration. I can say anything to you as long as I say it with respect, true respect.

And I also can listen and ask you questions and have this considerate consideration as long as I'm doing it respectfully. So balancing courage and consideration, I think, is the key to building trust in our relationships. And there's a really cool exercise we do in 7 Habits. It's called the emotional bank account and thinking about our emotional bank account with others.

And I also can listen and ask you questions and have this considerate consideration as long as I'm doing it respectfully. So balancing courage and consideration, I think, is the key to building trust in our relationships. And there's a really cool exercise we do in 7 Habits. It's called the emotional bank account and thinking about our emotional bank account with others.

And I also can listen and ask you questions and have this considerate consideration as long as I'm doing it respectfully. So balancing courage and consideration, I think, is the key to building trust in our relationships. And there's a really cool exercise we do in 7 Habits. It's called the emotional bank account and thinking about our emotional bank account with others.