Todd Olson

And what that encompasses is giving

teams building software applications, rich insights into how their customers are engaging their platform, and then also complementing that with the ability to increase engagement through education, onboarding, and new feature announcements.

Yeah, so you're right.

The key is actually getting the product installed, and it's actually just a really quick JavaScript snippet.

You cut and paste it into your application, and really that's it.

Now, for larger customers and bigger enterprises now, we do things like making sure we get tied into their Salesforce instance and things like that because we find we integrate into other third-party products that we are much stickier long-term.

Well, I mean, I think there's also different markets, you know, I think our, you know, we've been pretty focused on B2B companies and they're a little broader into websites and B2C so that, you know, I think, you know, we move more and more up market to larger and larger ACVs.

We're just going to naturally see a lot less churn because, you know, it's typically what happens when you move up market, you know, the larger the deal size, typically you see lower churn, but, um,

Yeah.

I mean, we invest a lot in our customer success team.

We have a pretty reasonable ratio of customer success to sales.

So we take customer success.

It's part of our core values.

And we measure CSAT, NPS.

What's CSAT, Todd?

Customer Satisfaction Rating of Interactions with Support.

So we carry a 98, 99% CSAT.

We've gone

In the last seven days, we haven't had a single negative response.

And on multiple seven-day periods, we average that.