Tom Howard

Well, I'll tell you this. I talked to Ken Goodrich about this. I said, where are you at? Because we just had 50 guys. We got 50 guys training right now next door in the training center. And these guys never felt 140 degrees in the garage. They never felt zero degrees in Detroit or Wisconsin in the garage. And he's like, you're never going to get below 35%. I mean, 35% turnover.

Well, I'll tell you this. I talked to Ken Goodrich about this. I said, where are you at? Because we just had 50 guys. We got 50 guys training right now next door in the training center. And these guys never felt 140 degrees in the garage. They never felt zero degrees in Detroit or Wisconsin in the garage. And he's like, you're never going to get below 35%. I mean, 35% turnover.

When you're training that many people, you just take it. It's a part of doing business. And I have found that when someone's never had a job that they live in their car, basically. It's like, because there's no way that even if I recruit all from a garage business, I couldn't recruit enough. So I've got to build, I've got to build homemade technicians. And it's just a part of doing business.

When you're training that many people, you just take it. It's a part of doing business. And I have found that when someone's never had a job that they live in their car, basically. It's like, because there's no way that even if I recruit all from a garage business, I couldn't recruit enough. So I've got to build, I've got to build homemade technicians. And it's just a part of doing business.

Like, I'd love it to go down more. But then again, we have this kind of, you've heard higher, slow, fire, fast. And it's not necessarily fire. We just micromanage them until they quit or get better.

Like, I'd love it to go down more. But then again, we have this kind of, you've heard higher, slow, fire, fast. And it's not necessarily fire. We just micromanage them until they quit or get better.

And that's tough because you can't tell a lot by a guy from a couple of weeks. Like you got a lot of get them. And I've, I've been wrong so many times where I'm like, this guy's, there's no way this guy's going to be good. And then I've seen guys that I'm like, this guy's going to be, this guy interviewed a while back. This was like years ago.

And that's tough because you can't tell a lot by a guy from a couple of weeks. Like you got a lot of get them. And I've, I've been wrong so many times where I'm like, this guy's, there's no way this guy's going to be good. And then I've seen guys that I'm like, this guy's going to be, this guy interviewed a while back. This was like years ago.

Now he's like, dude, he's like, I go, how would you handle the situation? And he's like, I can take apart a gun with my eyes closed. And he's like, used to be in the military. And this dude blew my socks off. And I'm like,

Now he's like, dude, he's like, I go, how would you handle the situation? And he's like, I can take apart a gun with my eyes closed. And he's like, used to be in the military. And this dude blew my socks off. And I'm like,

be an ace nope no good so final final thoughts here um technology is a big deal anybody that doesn't understand this idea of client retention with nuve i think is is missing the boat and i think they should if they want to get a hold of you guys about nuve what's the best way to do that easy nuve home.com nuve home.com we made it super simple for you guys to put all your information our reps will contact you like asap and get you on on the board for demos

be an ace nope no good so final final thoughts here um technology is a big deal anybody that doesn't understand this idea of client retention with nuve i think is is missing the boat and i think they should if they want to get a hold of you guys about nuve what's the best way to do that easy nuve home.com nuve home.com we made it super simple for you guys to put all your information our reps will contact you like asap and get you on on the board for demos

You guys are coaching a little bit. too, if they sign up for Nuve, you're giving them some time to talk them through more. It's not just you're signing up for the technology and keeping the customers, but you're also kind of making yourselves available to give them some group coaching.

You guys are coaching a little bit. too, if they sign up for Nuve, you're giving them some time to talk them through more. It's not just you're signing up for the technology and keeping the customers, but you're also kind of making yourselves available to give them some group coaching.

And so guys, if you don't know, these guys hang out a lot. The Facebook group Service Avengers, Ishmael started that group and there's a lot of great contractors that go in there. I'm part of that group. It's not quite the size of Home Service Expert. So just give me some final thoughts. Travis, I'll have you close us out.

And so guys, if you don't know, these guys hang out a lot. The Facebook group Service Avengers, Ishmael started that group and there's a lot of great contractors that go in there. I'm part of that group. It's not quite the size of Home Service Expert. So just give me some final thoughts. Travis, I'll have you close us out.

I love it. Ishmael, what do you got to close us out, bro?

I love it. Ishmael, what do you got to close us out, bro?

Yeah, that's amazing. Listen, if you guys, newvayhome.com, I appreciate you guys listening to the podcast. One quick thing that Ishmael just did that I think some of us forget to do is thank our team and who we get to work with and really be appreciative because they come with a different point of view and they come with knowledge and they want to be respected.

Yeah, that's amazing. Listen, if you guys, newvayhome.com, I appreciate you guys listening to the podcast. One quick thing that Ishmael just did that I think some of us forget to do is thank our team and who we get to work with and really be appreciative because they come with a different point of view and they come with knowledge and they want to be respected.