Tom Howard

Well, you did, but you stole like literally... I didn't steal. Whatever you want to call it. You got great guys and you gave them more flexibility. Like Daniel, he doesn't have to work as much. You gave him a more flexible schedule. And yes, that's how I started A1 really was 2015. Even though I'd already been in business for years, I got a guy from Precision. But this guy was a really good guy.

Well, you did, but you stole like literally... I didn't steal. Whatever you want to call it. You got great guys and you gave them more flexibility. Like Daniel, he doesn't have to work as much. You gave him a more flexible schedule. And yes, that's how I started A1 really was 2015. Even though I'd already been in business for years, I got a guy from Precision. But this guy was a really good guy.

He didn't like selling parts for like that. So we taught him how to sell more parts, get better warranty, show up the same day with a branded truck. And he taught me a lot. He taught me all about this profiling and everything else. And I think both work. And I don't have a favorite. I think you got to mix both.

He didn't like selling parts for like that. So we taught him how to sell more parts, get better warranty, show up the same day with a branded truck. And he taught me a lot. He taught me all about this profiling and everything else. And I think both work. And I don't have a favorite. I think you got to mix both.

Well, especially, like, people are like, I just don't have enough business to recruit, but their booking rate's at 68%. So you should be recruiting a CSR. Yeah, there you go. And if your top guys are not getting great jobs, your dispatcher's probably not doing their job correctly, so you should be recruiting a dispatcher. And, you know, Leland made it very obvious that he cares more.

Well, especially, like, people are like, I just don't have enough business to recruit, but their booking rate's at 68%. So you should be recruiting a CSR. Yeah, there you go. And if your top guys are not getting great jobs, your dispatcher's probably not doing their job correctly, so you should be recruiting a dispatcher. And, you know, Leland made it very obvious that he cares more.

He goes, listen, even if I take a zero profit job to get 40% off, I'd have to keep my install trucks working. Those installers need to make their bread, too. They gotta make money. And I just really, dude, I've hung out with Leland a couple of times, but just hearing like, it's like Ron Smith. It's like Paul Kelly.

He goes, listen, even if I take a zero profit job to get 40% off, I'd have to keep my install trucks working. Those installers need to make their bread, too. They gotta make money. And I just really, dude, I've hung out with Leland a couple of times, but just hearing like, it's like Ron Smith. It's like Paul Kelly.

It's like those guys, they might be not as into the new technology, but their stuff is tried and true. And it's been tried and true for a long, long time. And they've just got their principles and they don't sway off their principles. And I mean, look, Service champions is very, very well. I mean, in the scheme of things, looking at every company, he's probably the most consistent.

It's like those guys, they might be not as into the new technology, but their stuff is tried and true. And it's been tried and true for a long, long time. And they've just got their principles and they don't sway off their principles. And I mean, look, Service champions is very, very well. I mean, in the scheme of things, looking at every company, he's probably the most consistent.

It doesn't have swings. It doesn't go way up and way down. It's just right down the middle. And he doesn't look for this rapid growth. He also doesn't have rapid drops.

It doesn't have swings. It doesn't go way up and way down. It's just right down the middle. And he doesn't look for this rapid growth. He also doesn't have rapid drops.

I tell people all this, I tell this all the time, as I say, uh, It's crazy what people think they can do in one year, what they overestimate what they can do in one year and they underestimate what they can do in 10. Because if people really think you're going to quit your job, you know what Leland told people?

I tell people all this, I tell this all the time, as I say, uh, It's crazy what people think they can do in one year, what they overestimate what they can do in one year and they underestimate what they can do in 10. Because if people really think you're going to quit your job, you know what Leland told people?

He'd go, if you're going to take that tech, if you're going to go take like to the technicians, if you're going to leave, You better take that manager, that guy, that guy that does the warehouse, that CSR, and that dispatcher. Because, you know, Victor was one of the guys that left. And he goes, when I went to this different infrastructure, I didn't even know my numbers.

He'd go, if you're going to take that tech, if you're going to go take like to the technicians, if you're going to leave, You better take that manager, that guy, that guy that does the warehouse, that CSR, and that dispatcher. Because, you know, Victor was one of the guys that left. And he goes, when I went to this different infrastructure, I didn't even know my numbers.

I didn't know what I was getting paid. Because, yeah, they promised me way more commission. But it's like, if you don't have the infrastructure of, like, if you go into an old person in California... There's like lawsuits. You don't get the second person to go out there and make sure that you talk to their kids. There's so much infrastructure you have to build into those companies.

I didn't know what I was getting paid. Because, yeah, they promised me way more commission. But it's like, if you don't have the infrastructure of, like, if you go into an old person in California... There's like lawsuits. You don't get the second person to go out there and make sure that you talk to their kids. There's so much infrastructure you have to build into those companies.

And it's not easy to just build.

And it's not easy to just build.