Tom O'Saben

What about this?

Well, I didn't get anything.

Hey, folks, we're in electronic age.

So if you're receiving, for example, perhaps unemployment, when you signed up for unemployment, you probably clicked this little box which said you wanted paperless contact.

Well, guess what?

You may have received unemployment last year.

You didn't receive a tax information document in the mail.

It doesn't mean one exists.

There's no requirement that I'm aware of that things must come through the U.S.

mail.

So again, thinking about what happened in your life this last year, you may in fact have to go and get those brokerage statements, those bank statements, the notion of unemployment benefits that you might have received so that you can have good input, which hopefully results in good output.

Yeah, you're absolutely correct.

I mean, you know, in the example of unemployment, someone might have received benefits for just maybe in the early part of a year.

And now we're talking about something from a year ago.

And what did you use as a username and password?

We find ourselves in the office.

Can we access your account here?

Oh, I don't know that I remember my password.

That's a real common thing.

I'm a circumstance.