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Tom Wright

๐Ÿ‘ค Speaker
119 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

So we kind of retain about 90% of what we call our enterprise accounts.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

An enterprise account is probably anyone paying kind of more than, say, $2,000 a year we would class as an enterprise account.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

So we tend to retain about 90% of those.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

Annually?

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

Annually, yeah.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

Our revenue retention within that group is about 120%.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

So we do get organic growth within that population.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

It's not kind of like explosive.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

We're not like doubling, you know, the revenue from existing customers, but it has like a relatively healthy uptick.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

But most of it does come from new enterprise.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

So like gross revenue churn is probably, it's probably equivalent to that roughly that 90%.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

So we'll retain that.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

So it's a per user price fundamentally.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

We do do like unlimited pricing models for mid-size organizations.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

We don't tend to do them for the really large ones because we've got clients like Johnson & Johnson, Bank of America, really, really big customers where unlimited pricing has an unknown risk factor.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

But mostly it's about getting, let's say, a general manager within a Fortune 500 company, maybe he or she

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

people, whether they're product managers or whatever, getting them to deliver at least one quarter of really provable growth that they can tie back to Cascade.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

That's obviously tracked in Cascade using our dashboards and things like that.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

And then actually getting them on board to kind of go on a roadshow within the organization and basically use them as a kind of internal sales engine.

SaaS Interviews with CEOs, Startups, Founders
1678 How He Helps 1000 Companiees Measure Straetgy, Bootstrapped, $450k in MRR

So we try to keep it as low touch as possible.