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Tommy Mello

πŸ‘€ Speaker
9732 total appearances

Appearances Over Time

Podcast Appearances

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

But I'm like, man, when you got, especially in HVAC plumbing electrical, if you got guys out there that are doing all this marketing, but they're average guys only hitting a million, two million bucks, which is actually a home run for most companies.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

I'm like, but this guy's hitting 12.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

My buddy, Tom Howard, who's coming into town, this top guy did 20 million.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Wow.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And one guy, one year.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And when you see the sales numbers, and I'm like, in most industries, they go like this.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

So they pay about three grand for a unit.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Their average sale is about 27,000.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

That's a nine times what it costs.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

I can't charge nine times what a garage door costs.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

But there's a reason outside we got garage door freedom.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

We got a hundred garage door companies coming here.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

We're trying to raise the industry.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Like guys, let's start, we can't buy billboards because we don't charge enough.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

So we can't compete because we're going against the dollars too in HVAC, but we're marketing against these people because a billboard is a billboard, right?

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

and a tv ad if it's hvac or roofing or garage doors it's the same amount of money almost you know that's a really interesting mindset i really like that where even if it's people that technically you'd be competitors of oh they're in all of our markets yeah by lifting like lifting the average ticket it's lifting everyone exactly like i had my cfo because i'm going to be on stage tomorrow and friday in front of these guys and i'm like you know we spent six million dollars a year on insurance

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

we spend $7 million on our trucks.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

We spend this, this, this, this.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And I'm like, you know, unfortunately, the facts are the client needs to pay for it at McDonald's.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

You gotta add in all the costs.