Travis Ringe

Don't always go to your technician, your installer, your manager, because you're not going to get all the raw information that you should be getting. You should always talk to the consumer, especially in the early stages of doing business when you have less than 10 people.

Don't always go to your technician, your installer, your manager, because you're not going to get all the raw information that you should be getting. You should always talk to the consumer, especially in the early stages of doing business when you have less than 10 people.

Your ass should be on the phone with the consumer finding out what's wrong with it because the reviews are telling you what's wrong inside the operation. The reviews are giving you a glimpse of giving you insight of the operation that you're not seeing. That's why people are going in there and obviously complaining of it, right?

Your ass should be on the phone with the consumer finding out what's wrong with it because the reviews are telling you what's wrong inside the operation. The reviews are giving you a glimpse of giving you insight of the operation that you're not seeing. That's why people are going in there and obviously complaining of it, right?

And our jobs as entrepreneurs, our CEOs and operators is to pay attention to the consumer and pay attention to what they're saying.

And our jobs as entrepreneurs, our CEOs and operators is to pay attention to the consumer and pay attention to what they're saying.

Welcome to The Home Service Expert, where each week, Tommy chats with world-class entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership, to find out what's really behind their success in business. Now, your host, The Home Service Millionaire, Tommy Mello.

Welcome to The Home Service Expert, where each week, Tommy chats with world-class entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership, to find out what's really behind their success in business. Now, your host, The Home Service Millionaire, Tommy Mello.

Good, Thomas. Thank you for inviting us, buddy. And congratulations on your podcast.

Good, Thomas. Thank you for inviting us, buddy. And congratulations on your podcast.

Is this the best podcast in the industry? Sorry.

Is this the best podcast in the industry? Sorry.

Honestly, congrats. Because that takes a lot of time and a lot of effort.

Honestly, congrats. Because that takes a lot of time and a lot of effort.

Thomas's best quality is talking about himself.

Thomas's best quality is talking about himself.

I don't think they're going down. I think they're struggling, though, for sure. So I don't think they're going down, per se. I do think there's some of them are going to go down, but I wouldn't say the vast majority are going down. They're struggling for sure. And I believe the struggle that they're having is due to lack of innovation.

I don't think they're going down. I think they're struggling, though, for sure. So I don't think they're going down, per se. I do think there's some of them are going to go down, but I wouldn't say the vast majority are going down. They're struggling for sure. And I believe the struggle that they're having is due to lack of innovation.

Well, the consumers, to them, it's just a regular thermostat, right? They could download the app. They could control it. They could turn it on. They could turn it off. They could put their settings menu. That's the one thing we didn't want to mess with because we didn't want to mess the consumer how they interact with the thermostat.

Well, the consumers, to them, it's just a regular thermostat, right? They could download the app. They could control it. They could turn it on. They could turn it off. They could put their settings menu. That's the one thing we didn't want to mess with because we didn't want to mess the consumer how they interact with the thermostat.