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Travis Ringe

👤 Person
200 total appearances

Appearances Over Time

Podcast Appearances

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

What we did want to do is build a tool for the contractor to be able to communicate to with that consumer and to be able to keep them away from Google, right? That was our main thing. If you go back to how air conditioning, what happens in a customer journey when the consumer needs you, we all do the same thing. Every customer does the same thing.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

What we did want to do is build a tool for the contractor to be able to communicate to with that consumer and to be able to keep them away from Google, right? That was our main thing. If you go back to how air conditioning, what happens in a customer journey when the consumer needs you, we all do the same thing. Every customer does the same thing.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

They go to the thermostat, they turn it on, and the unit doesn't turn off. What's the first thing they do? They go on Google, they go on Yelp, they go on Angie's List, they go on search to be able to look for somebody to be able to come and service them. And when I started paying attention to that consumer behavior, I noticed that they don't do that in the alarm industry.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

They go to the thermostat, they turn it on, and the unit doesn't turn off. What's the first thing they do? They go on Google, they go on Yelp, they go on Angie's List, they go on search to be able to look for somebody to be able to come and service them. And when I started paying attention to that consumer behavior, I noticed that they don't do that in the alarm industry.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

When something goes wrong in my alarm, right? I have ADT, you probably have Bell or whatever other. When something goes wrong with it, I go to the panel and if something's wrong, the numbers right there, the logos right there, the company information is right there. That's the one part that as me and Travis and Tom and obviously yourself too came in.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

When something goes wrong in my alarm, right? I have ADT, you probably have Bell or whatever other. When something goes wrong with it, I go to the panel and if something's wrong, the numbers right there, the logos right there, the company information is right there. That's the one part that as me and Travis and Tom and obviously yourself too came in.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

That's the one part that we wanted to solve because that's where the contractor loses the control of the consumer. They go to the thermostat, it doesn't work. And then they go on search and then search does whatever they do. And they just pawn that lead to whoever bids better, right? And that's the problem that we wanted to solve. And that's where the original concept of Nuvec came about.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

That's the one part that we wanted to solve because that's where the contractor loses the control of the consumer. They go to the thermostat, it doesn't work. And then they go on search and then search does whatever they do. And they just pawn that lead to whoever bids better, right? And that's the problem that we wanted to solve. And that's where the original concept of Nuvec came about.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

So looking at the runtime on the units, we're able to see like, hey, if we do these remote testings when it's 80 degrees outside and we'll test out the unit for 15 minutes and be able to see like, is it pulling down the temperature or is it pulling up? Just with that data, we're able to see like, hey, the unit's running efficiently or no, it needs somebody to get out there.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

So looking at the runtime on the units, we're able to see like, hey, if we do these remote testings when it's 80 degrees outside and we'll test out the unit for 15 minutes and be able to see like, is it pulling down the temperature or is it pulling up? Just with that data, we're able to see like, hey, the unit's running efficiently or no, it needs somebody to get out there.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

If the unit's taking an hour, two hours to cool down your house, obviously there's a performance issue and we want to get out there, which leads back to the point that Travis is saying, monitoring these systems and being able to call your consumer before they even know that there's a problem. That's the second problem that we're solving with Nuva.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

If the unit's taking an hour, two hours to cool down your house, obviously there's a performance issue and we want to get out there, which leads back to the point that Travis is saying, monitoring these systems and being able to call your consumer before they even know that there's a problem. That's the second problem that we're solving with Nuva.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

The first problem was the customer journey, taking control of the customer. The second problem is being able to go above and beyond for your customers, for your existing customers before it breaks down, because look at everybody's chasing replacement leads. Everybody's chasing leads right now.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

The first problem was the customer journey, taking control of the customer. The second problem is being able to go above and beyond for your customers, for your existing customers before it breaks down, because look at everybody's chasing replacement leads. Everybody's chasing leads right now.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Now imagine if you're a consumer and a contractor and you're calling the consumer saying, Hey, there's something wrong with your unit. We need to get out there before they start searching for somebody else. That's a huge problem in the industry. And before we keep talking about Nuve, uh,

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Now imagine if you're a consumer and a contractor and you're calling the consumer saying, Hey, there's something wrong with your unit. We need to get out there before they start searching for somebody else. That's a huge problem in the industry. And before we keep talking about Nuve, uh,

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Tommy, I do want to say the point of Nuva and why Travis got involved in it and Tommy and Tom Howard and we're all collaborating in this project is because we noticed that there's things in the operation. We noticed that contracting is not... you know, smooth, everything runs perfectly. Like there's still kinks in there that needs to be worked out. Marketing needs to be more efficient.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Tommy, I do want to say the point of Nuva and why Travis got involved in it and Tommy and Tom Howard and we're all collaborating in this project is because we noticed that there's things in the operation. We noticed that contracting is not... you know, smooth, everything runs perfectly. Like there's still kinks in there that needs to be worked out. Marketing needs to be more efficient.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

The operation needs to be run way better. Like there's problems in the industry that we all need to team up as young entrepreneurs, right? And that's what, like, that's probably like the dopest part of working with Travis and Tom Howard and yourself. Like, guys, we don't have the answer and Nuva is not the answer for everything that we're going to solve.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

The operation needs to be run way better. Like there's problems in the industry that we all need to team up as young entrepreneurs, right? And that's what, like, that's probably like the dopest part of working with Travis and Tom Howard and yourself. Like, guys, we don't have the answer and Nuva is not the answer for everything that we're going to solve.