Travis Ringe

You know, they don't seem to know how to install these thermostats and we're just having too many warranty issues. So they're not free leads, they're warranties. And that's the one part that I did not want, that we at Nuva did not want to skip. We did not want to go around the contractor.

You know, they don't seem to know how to install these thermostats and we're just having too many warranty issues. So they're not free leads, they're warranties. And that's the one part that I did not want, that we at Nuva did not want to skip. We did not want to go around the contractor.

We did not want to just sell this to the public because look, we can literally call Goodman right now or call Home Depot. We have the relationships where we can grab Home Depot and be like, hey, put this on your shelf. It's going to be the next best thing next to next, right? We can do that, but we didn't want to do that to our fellow contractors.

We did not want to just sell this to the public because look, we can literally call Goodman right now or call Home Depot. We have the relationships where we can grab Home Depot and be like, hey, put this on your shelf. It's going to be the next best thing next to next, right? We can do that, but we didn't want to do that to our fellow contractors.

And that's one of the main, you know, things we want.

And that's one of the main, you know, things we want.

Right.

Right.

They try to get into the settings. So how does that work? So the contractor will get notified if they try to get into the settings. They'll see the logo in there. So once a contractor tries to get in... the original contractor will get notified. Then you have the option to be able to contact this customer and be like, hey, you have another company out there. It might, you're at risk.

They try to get into the settings. So how does that work? So the contractor will get notified if they try to get into the settings. They'll see the logo in there. So once a contractor tries to get in... the original contractor will get notified. Then you have the option to be able to contact this customer and be like, hey, you have another company out there. It might, you're at risk.

Yeah, it's probably still under warranty. Hey, you're at risk of voiding the warranty if you have anybody else work on our systems that we've created, which right now there's hundreds and thousands of people out there that worked on the unit, a next-chain unit, right? And there's a Nest or an Echo Beer or Honeywell.

Yeah, it's probably still under warranty. Hey, you're at risk of voiding the warranty if you have anybody else work on our systems that we've created, which right now there's hundreds and thousands of people out there that worked on the unit, a next-chain unit, right? And there's a Nest or an Echo Beer or Honeywell.

And they called somebody else because we couldn't get out there soon enough or they forgot who did it. And guess what? We lost that customer. Nobody even knew. You think that somebody called next year and say, hey, I'm about to go with somebody else? No, we just keep losing customers. That's why our retention, and this is across all platforms in the home service industry, is less than 10%.

And they called somebody else because we couldn't get out there soon enough or they forgot who did it. And guess what? We lost that customer. Nobody even knew. You think that somebody called next year and say, hey, I'm about to go with somebody else? No, we just keep losing customers. That's why our retention, and this is across all platforms in the home service industry, is less than 10%.

Our overall retention is less than 10%.

Our overall retention is less than 10%.

And that's the one aspect when you asked us, hey, you know, to the to the consumer, like how to what what different. That's what we didn't want. We want the consumer to know it's just a regular thermostat. We don't need them. We don't need to teach the customer something else. We don't need to go out there and, you know, retrain your technicians on everything.

And that's the one aspect when you asked us, hey, you know, to the to the consumer, like how to what what different. That's what we didn't want. We want the consumer to know it's just a regular thermostat. We don't need them. We don't need to teach the customer something else. We don't need to go out there and, you know, retrain your technicians on everything.

How to wire, how to like to the consumer and the technician. We want them to know, just install this thermostat, put it on the wall. Now on the back end, that's where we come in. And you're handling it all. Of course. That's where all the back end onboarding comes in, where all the dashboard training comes in with all messaging centers and all that.

How to wire, how to like to the consumer and the technician. We want them to know, just install this thermostat, put it on the wall. Now on the back end, that's where we come in. And you're handling it all. Of course. That's where all the back end onboarding comes in, where all the dashboard training comes in with all messaging centers and all that.