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Travis Ringe

👤 Person
200 total appearances

Appearances Over Time

Podcast Appearances

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Yeah, you know, it's funny that you brought that up, Travis, because, you know, the ones that are rough around the ages, too, are dope, too. Like, I have, like, the top performer that Leland was talking about that made over a million dollars works at Nexion. He's been there for four years. He's made, you know, I think he's going to make like $900,000 this year at Nexion.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Yeah, you know, it's funny that you brought that up, Travis, because, you know, the ones that are rough around the ages, too, are dope, too. Like, I have, like, the top performer that Leland was talking about that made over a million dollars works at Nexion. He's been there for four years. He's made, you know, I think he's going to make like $900,000 this year at Nexion.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

tattoos, neck tattoos, fucking, you know, tattoos all over. Like you can tell he's not a well pot, but once you hear him speak and the way he carries himself, the confidence he has when he presents and all that is, is dope. So like a little rough around the edges is not always a bad thing. Those people are always, you know, there's always some kind of molding that you could work with.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

tattoos, neck tattoos, fucking, you know, tattoos all over. Like you can tell he's not a well pot, but once you hear him speak and the way he carries himself, the confidence he has when he presents and all that is, is dope. So like a little rough around the edges is not always a bad thing. Those people are always, you know, there's always some kind of molding that you could work with.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

And to lead on to that, there's some companies out there that are struggling, Tommy, that are looking at like, is it my average ticket? Is it my repair? Is it my conversion? Is it this? Is it that? It's your fucking sales department. Yeah. Your sales department covers up so, let me rephrase this. Your sales department covers up so many fucking mistakes in and out of the operation.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

And to lead on to that, there's some companies out there that are struggling, Tommy, that are looking at like, is it my average ticket? Is it my repair? Is it my conversion? Is it this? Is it that? It's your fucking sales department. Yeah. Your sales department covers up so, let me rephrase this. Your sales department covers up so many fucking mistakes in and out of the operation.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Like there is nothing, there's almost nothing in the operation that sales can't cover. Yeah. And we're forgetting about that because we're so focused on KPIs and driving and marketing and customer acquisition for customers and Google and all this. We're so cluttered in all those numbers that we forget that we are fucking sales before we're a sales machine.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Like there is nothing, there's almost nothing in the operation that sales can't cover. Yeah. And we're forgetting about that because we're so focused on KPIs and driving and marketing and customer acquisition for customers and Google and all this. We're so cluttered in all those numbers that we forget that we are fucking sales before we're a sales machine.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Dude, that's the number one problem that the industry has. The number one problem that the industry has is that we all settle for B and C and D players because there's not enough A players. That's the major issue. And I'm talking as a, you know, high, high out of this universe spectrum, looking at the operation in is we do not have enough people

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Dude, that's the number one problem that the industry has. The number one problem that the industry has is that we all settle for B and C and D players because there's not enough A players. That's the major issue. And I'm talking as a, you know, high, high out of this universe spectrum, looking at the operation in is we do not have enough people

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

enough A players, enough good people working inside the trades. That's the number one thing we got to fix as a team, as LSD, as entrepreneurs, as the next generation of contractors coming in. If we can fix where people want to be plumbers, they want to fix garage doors, they want to be AC technicians, they want to do that.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

enough A players, enough good people working inside the trades. That's the number one thing we got to fix as a team, as LSD, as entrepreneurs, as the next generation of contractors coming in. If we can fix where people want to be plumbers, they want to fix garage doors, they want to be AC technicians, they want to do that.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

If we can fix that side of the spectrum, then we don't have to worry about the 20% of your company driving 80% of the revenue. Right now, we're doing that because there's only 20% that we can recruit. The other 80% are working at Google, at Facebook, at ServiceTitan, at all these other companies because of all the things that they do for them. We need to fix the recruitment problem.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

If we can fix that side of the spectrum, then we don't have to worry about the 20% of your company driving 80% of the revenue. Right now, we're doing that because there's only 20% that we can recruit. The other 80% are working at Google, at Facebook, at ServiceTitan, at all these other companies because of all the things that they do for them. We need to fix the recruitment problem.

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Because we are the first... I mean, why not buy Nuve?

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

Because we are the first... I mean, why not buy Nuve?

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

They came to the contractors. In 2018, Nest had... 2018-19, Nest flew me out. It was me, Service Champions, Bell Brothers, Bill from ASI. It was like five of the top contractors in California in 2018. They flew us all out to Google headquarters and they had...

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

They came to the contractors. In 2018, Nest had... 2018-19, Nest flew me out. It was me, Service Champions, Bell Brothers, Bill from ASI. It was like five of the top contractors in California in 2018. They flew us all out to Google headquarters and they had...

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

the big fucking problem in the industry and people don't know about this because it was an exclusive meeting just for us five and their meeting was like hey we have so many you guys we're gonna give you guys free leads every everybody's gonna have free leads and i'm like why free leads oh it's because we sold all these thermostats and we're having all these customers call us and they're

The Home Service Expert Podcast
Keep Them Coming Back with Proven Client Retention Strategies

the big fucking problem in the industry and people don't know about this because it was an exclusive meeting just for us five and their meeting was like hey we have so many you guys we're gonna give you guys free leads every everybody's gonna have free leads and i'm like why free leads oh it's because we sold all these thermostats and we're having all these customers call us and they're