Travis Ringe

And our jobs as entrepreneurs, our CEOs and operators is to pay attention to the consumer and pay attention to what they're saying. Because look at your scale, my scale, Travis's scale. We have hundreds of thousands of clients. Yeah. Like we can't.

And our jobs as entrepreneurs, our CEOs and operators is to pay attention to the consumer and pay attention to what they're saying. Because look at your scale, my scale, Travis's scale. We have hundreds of thousands of clients. Yeah. Like we can't.

We can't like you imagine trying to listen to all of them at once, but the reviews will always tell you the truth.

We can't like you imagine trying to listen to all of them at once, but the reviews will always tell you the truth.

Tommy, you just laid out three freaking huge golden nuggets for your audience. And I think you should repeat them because... The screenshotting of your employee. Dude, that is gold right there. The, hey, playing good cop, bad cop with your managers. And hey, the owner is going to find out and he's going to get rid of it. That is another huge, huge point.

Tommy, you just laid out three freaking huge golden nuggets for your audience. And I think you should repeat them because... The screenshotting of your employee. Dude, that is gold right there. The, hey, playing good cop, bad cop with your managers. And hey, the owner is going to find out and he's going to get rid of it. That is another huge, huge point.

Like some of these things that you brush over, like I promise you, your listeners would love to hear you say it again. Because those three things that you just said right now to all the little guys that are trying to figure out, how do I deal with all these bad reviews coming in? What you just said right now is-

Like some of these things that you brush over, like I promise you, your listeners would love to hear you say it again. Because those three things that you just said right now to all the little guys that are trying to figure out, how do I deal with all these bad reviews coming in? What you just said right now is-

You know, it's funny, Tommy, that we're over here talking about reviews and like how we could help and all that. And next to us, Travis, is probably the best image across the board in all home service platforms. I think, what do you have? Five stars across everything? Like perfect five stars. Not 4.8, not 4.9.

You know, it's funny, Tommy, that we're over here talking about reviews and like how we could help and all that. And next to us, Travis, is probably the best image across the board in all home service platforms. I think, what do you have? Five stars across everything? Like perfect five stars. Not 4.8, not 4.9.

The one thing I will say though, and I got this from Leland, is that I would never apologize for pricing. That's the one thing I got from leaving. I've had many conversations with him. And the one thing that stuck out with me, there's two things that stuck out with me that Leland brought out to my attention was his membership model, which I admire. And I think it's a dope-ass model.

The one thing I will say though, and I got this from Leland, is that I would never apologize for pricing. That's the one thing I got from leaving. I've had many conversations with him. And the one thing that stuck out with me, there's two things that stuck out with me that Leland brought out to my attention was his membership model, which I admire. And I think it's a dope-ass model.

But the second thing, he's like, Ishmael, I don't care if they go on Yelp and Google and Facebook and bash on my company about my pricing, I will never, ever apologize for my pricing.

But the second thing, he's like, Ishmael, I don't care if they go on Yelp and Google and Facebook and bash on my company about my pricing, I will never, ever apologize for my pricing.

You have a saying though that you say all the time.

You have a saying though that you say all the time.

That one too. But you said... Do you want me to... I will match their pricing when they match our service.

That one too. But you said... Do you want me to... I will match their pricing when they match our service.

I love that. That's a dope-ass quote.

I love that. That's a dope-ass quote.