Vijay Anand
speaker
205 appearances
1 recordings
1 series
first heard Jul 2026
last heard 8 Jul
Vijay Anand’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
It stays in the background and it assists the agent bringing the context and the analytics that is required to hand over the or solve the challenge, right?
And finally, when it comes to decision rights, it should be unambiguous.
The human is is deciding he can override AI.
And last but not the least, I would say important to focus on
Loop closure.
Once the call is complete, you retrain the AI models to make sure that next time when this happens, how do you avoid the problem statements?
I would say these are maybe the five critical things for designing the handoff.
And I would like to close with this, right?
When you think of this handoff.
question that you raised.
To me, AI handles the volume.
And humans handle movements that matter and the customer should never feel the difference.
Yeah.
No, I couldn't summarize it better, Thara, right?
The way think of it this way, right?
The goal isn't
AI, uh that never needs a human, right?
It's AI knows exactly what it does.
And I think you summarized it well.
I think uh that's part on.
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