Vince Chan

Have you received any feedback so far from your clients on the model? I'm curious not just about what they say, but also your own reflections. After publishing the book and spending so much time developing everything, did anything surprise you once you started applying it? Any part of the model that worked differently than expected? Was something you've seen refined as you go?

Have you received any feedback so far from your clients on the model? I'm curious not just about what they say, but also your own reflections. After publishing the book and spending so much time developing everything, did anything surprise you once you started applying it? Any part of the model that worked differently than expected? Was something you've seen refined as you go?

I'm not talking about macro trends like AI or climate change, but more specifically, such as feedback from others and your own takeaways from using the model in practice. So after you published your book and started applying your own model, I'm curious, Have your clients or the people you work with given you any feedback on it? That's one part. The other part is about your own reflection.

I'm not talking about macro trends like AI or climate change, but more specifically, such as feedback from others and your own takeaways from using the model in practice. So after you published your book and started applying your own model, I'm curious, Have your clients or the people you work with given you any feedback on it? That's one part. The other part is about your own reflection.

When you actually applied the model in real cases, did anything shift for you? Maybe you gained new insights, or maybe it confirmed what you originally believed.

When you actually applied the model in real cases, did anything shift for you? Maybe you gained new insights, or maybe it confirmed what you originally believed.

So COVID as a disease might be behind us, but how we handle health crisis, that's not in the past. We never know what might happen in the future. And the way we prepare or respond still really matters.

So COVID as a disease might be behind us, but how we handle health crisis, that's not in the past. We never know what might happen in the future. And the way we prepare or respond still really matters.

You've studied so many change models, and you are an expert in this space. But outside of your professional work, how have you applied those ideas in your own life? Or maybe help someone close to you, such as a friend, a family member, a colleague? Navigate change using what you know from organizational models.

You've studied so many change models, and you are an expert in this space. But outside of your professional work, how have you applied those ideas in your own life? Or maybe help someone close to you, such as a friend, a family member, a colleague? Navigate change using what you know from organizational models.

I think that would be a great way to conclude this interview to show that you don't just study change. You live it.

I think that would be a great way to conclude this interview to show that you don't just study change. You live it.

Honestly, I've met a lot of people, for instance, in the education technology space where I was very active before COVID. I've spoken to many entrepreneurs who created new ventures and solutions. especially those focused on helping companies train and upskill their staff.

Honestly, I've met a lot of people, for instance, in the education technology space where I was very active before COVID. I've spoken to many entrepreneurs who created new ventures and solutions. especially those focused on helping companies train and upskill their staff.

So I asked them, okay, you are building these tools, you are the champion of learning and development, but what about your own team? How do you invest in your own people? Most of the time, They either didn't expect the question or they said something like this. Oh, good point. We haven't really done much internally yet. We've been focused on the product and on serving clients.

So I asked them, okay, you are building these tools, you are the champion of learning and development, but what about your own team? How do you invest in your own people? Most of the time, They either didn't expect the question or they said something like this. Oh, good point. We haven't really done much internally yet. We've been focused on the product and on serving clients.

That's where I start to see the gap. You talk the talk, selling solutions for upskilling, but you are not walking the walk inside your own organization. That kind of discrepancy always tells me something important about the founder or the culture.

That's where I start to see the gap. You talk the talk, selling solutions for upskilling, but you are not walking the walk inside your own organization. That kind of discrepancy always tells me something important about the founder or the culture.

Empathy isn't just for managers. It is a basic human skill. But honestly, we are wired to be self-centered. So even if a leader has a good degree of empathy, showing it in decisions is tough. Why? Because incentives drive behavior. I studied accounting and economics. I believe that. And right now, leaders and CEOs are paid based on numbers, such as revenue, growth rate, stock price.

Empathy isn't just for managers. It is a basic human skill. But honestly, we are wired to be self-centered. So even if a leader has a good degree of empathy, showing it in decisions is tough. Why? Because incentives drive behavior. I studied accounting and economics. I believe that. And right now, leaders and CEOs are paid based on numbers, such as revenue, growth rate, stock price.