Vince Chan

not how people feel if empathy culture or staff well-being were tied to the bonus you would see a big shift but until then there's a gap between what we say matters and what actually drives action i agree that people don't get paid by some measurement of their empathy but

not how people feel if empathy culture or staff well-being were tied to the bonus you would see a big shift but until then there's a gap between what we say matters and what actually drives action i agree that people don't get paid by some measurement of their empathy but

And that's the end for our two-part series. If you thought change was about tools and templates, Richard just flipped that. It's about trust, timing, and knowing when to stop talking. If you are in the business of moving people, not just systems, his advice is worth returning to. Thank you so much for joining us today. If you like what you heard,

And that's the end for our two-part series. If you thought change was about tools and templates, Richard just flipped that. It's about trust, timing, and knowing when to stop talking. If you are in the business of moving people, not just systems, his advice is worth returning to. Thank you so much for joining us today. If you like what you heard,

Don't forget, subscribe to our show, leave us top-rated reviews, check out our website, and follow me on social media. I'm Vince Chen, your ambitious human host. Until next time, take care.

Don't forget, subscribe to our show, leave us top-rated reviews, check out our website, and follow me on social media. I'm Vince Chen, your ambitious human host. Until next time, take care.

Hi, everyone. Welcome to our show, Chief Change Officer. I'm Vince Chen, your ambitious human host. Our show is a modernist humility for change progressives in organizational and human transformation from around the world. Today's guest is Richard Carson, consultant, strategist, and the guy who once walked away from a government job to join the consultants he just hired.

Hi, everyone. Welcome to our show, Chief Change Officer. I'm Vince Chen, your ambitious human host. Our show is a modernist humility for change progressives in organizational and human transformation from around the world. Today's guest is Richard Carson, consultant, strategist, and the guy who once walked away from a government job to join the consultants he just hired.

In this two-part series, we talk about what happens when organizations try to change but forget about people Richard shares what most consultants get wrong, why empathy isn't optional, and how a terrible time tracking system inspired his now 39-step change model. It's practical, honest, and filled with stories you won't forget. Let's get started. Welcome, Richard. Welcome to Chief Change Officer.

In this two-part series, we talk about what happens when organizations try to change but forget about people Richard shares what most consultants get wrong, why empathy isn't optional, and how a terrible time tracking system inspired his now 39-step change model. It's practical, honest, and filled with stories you won't forget. Let's get started. Welcome, Richard. Welcome to Chief Change Officer.

Welcome to our show. You have this book called Book of Change. Naturally, this show is perfect for you. Before we start digging into your book and your learnings, tell us something about yourself, your journey leading up to the book.

Welcome to our show. You have this book called Book of Change. Naturally, this show is perfect for you. Before we start digging into your book and your learnings, tell us something about yourself, your journey leading up to the book.

I like what you said earlier. How even though you were an urban planner, you didn't exactly plan your own career path. It wasn't all mapped out. You just evolved along the way. Something would happen and you would think, yeah, this feels right. So you would dive deeper and then something else would come up. maybe connected to what you already like, and you would follow that too.

I like what you said earlier. How even though you were an urban planner, you didn't exactly plan your own career path. It wasn't all mapped out. You just evolved along the way. Something would happen and you would think, yeah, this feels right. So you would dive deeper and then something else would come up. maybe connected to what you already like, and you would follow that too.

These days, people throw away the word perfect a lot. But your path wasn't perfect. It was real. It unfolded step by step. That got me curious. When you say something interested you, what actually sparked that interest? Was it just a gut feeling? Was it a hunger to learn something new? Or are you one of those people who's actually addicted to change?

These days, people throw away the word perfect a lot. But your path wasn't perfect. It was real. It unfolded step by step. That got me curious. When you say something interested you, what actually sparked that interest? Was it just a gut feeling? Was it a hunger to learn something new? Or are you one of those people who's actually addicted to change?

Yeah, I agree with you on this. Totally.

Yeah, I agree with you on this. Totally.

Yeah, of course, everyone has their own idea of what getting better means. And in the office environment, it's not just about change. There's politics, power dynamics, and other things that aren't even part of the equation when we talk about improving or evolving. Some people resist change not because they don't understand it, but because change threatens the status quo.

Yeah, of course, everyone has their own idea of what getting better means. And in the office environment, it's not just about change. There's politics, power dynamics, and other things that aren't even part of the equation when we talk about improving or evolving. Some people resist change not because they don't understand it, but because change threatens the status quo.