Vishal Agarwal

And in that process, this is something that I remember to this day. We were rude to, I was rude to a client. They had a problem. The problem was not so much with them or with us, but in basically understanding what a solution can do. And they were an existing client. It may seem trivial, but I basically told them, yeah, you can't understand the system. We can't work with you.

And in that process, this is something that I remember to this day. We were rude to, I was rude to a client. They had a problem. The problem was not so much with them or with us, but in basically understanding what a solution can do. And they were an existing client. It may seem trivial, but I basically told them, yeah, you can't understand the system. We can't work with you.

And to this day, I think about if a customer can't understand a problem, then it's a shortcoming of our solution, not their problem, because you have to build a solution as per the audience. That was a damaged relationship at that point in time. What I did to make it out was later on. Absolutely, when I met that client in person, I apologized. We made sure to fix that problem.

And to this day, I think about if a customer can't understand a problem, then it's a shortcoming of our solution, not their problem, because you have to build a solution as per the audience. That was a damaged relationship at that point in time. What I did to make it out was later on. Absolutely, when I met that client in person, I apologized. We made sure to fix that problem.

And to this day, I think about if a customer can't understand a problem, then it's a shortcoming of our solution, not their problem, because you have to build a solution as per the audience. That was a damaged relationship at that point in time. What I did to make it out was later on. Absolutely, when I met that client in person, I apologized. We made sure to fix that problem.

We made sure to give that client special attention. And I made sure to give my personal number to this day. Whenever he calls or texts, I make sure to pick up. But I think that's one of the learnings that I've tried to also share with our team is there's always going to be a heat of the moment. There's going to be humans at the end of the day.

We made sure to give that client special attention. And I made sure to give my personal number to this day. Whenever he calls or texts, I make sure to pick up. But I think that's one of the learnings that I've tried to also share with our team is there's always going to be a heat of the moment. There's going to be humans at the end of the day.

We made sure to give that client special attention. And I made sure to give my personal number to this day. Whenever he calls or texts, I make sure to pick up. But I think that's one of the learnings that I've tried to also share with our team is there's always going to be a heat of the moment. There's going to be humans at the end of the day.

Mistakes are made, but it does not mean that they cannot be recovered from. But also realize that when you make a mistake, you do have to put in that additional effort to recover from it. Again, that empathy piece that we talked about customers, right? If you don't have that, you're not going to be able to understand their problems and build solutions accordingly.

Mistakes are made, but it does not mean that they cannot be recovered from. But also realize that when you make a mistake, you do have to put in that additional effort to recover from it. Again, that empathy piece that we talked about customers, right? If you don't have that, you're not going to be able to understand their problems and build solutions accordingly.

Mistakes are made, but it does not mean that they cannot be recovered from. But also realize that when you make a mistake, you do have to put in that additional effort to recover from it. Again, that empathy piece that we talked about customers, right? If you don't have that, you're not going to be able to understand their problems and build solutions accordingly.

About 31 or 32% of Shake Shack sale comes from kiosks alone. Yum! Brands, 50% of their revenue comes from digital channels. When we're saying digital, it could be everything, right? First party, third party delivery, kiosk, pay a table, everything. There are other couple of brands that have said we intend to go 100% digital by the end of 2025. Large thousand plus location brands.

About 31 or 32% of Shake Shack sale comes from kiosks alone. Yum! Brands, 50% of their revenue comes from digital channels. When we're saying digital, it could be everything, right? First party, third party delivery, kiosk, pay a table, everything. There are other couple of brands that have said we intend to go 100% digital by the end of 2025. Large thousand plus location brands.

About 31 or 32% of Shake Shack sale comes from kiosks alone. Yum! Brands, 50% of their revenue comes from digital channels. When we're saying digital, it could be everything, right? First party, third party delivery, kiosk, pay a table, everything. There are other couple of brands that have said we intend to go 100% digital by the end of 2025. Large thousand plus location brands.

McDonald's has launched a cashless and a digital only solution, I think, somewhere in the south. Traditionally, 80% of the revenue of a restaurant would come from in-store operations. 20% may be digital. Now we're already seeing some large brands say 50-50. Where we see this industry going is digital is going to become the primary source of revenue generation for a restaurant brand.

McDonald's has launched a cashless and a digital only solution, I think, somewhere in the south. Traditionally, 80% of the revenue of a restaurant would come from in-store operations. 20% may be digital. Now we're already seeing some large brands say 50-50. Where we see this industry going is digital is going to become the primary source of revenue generation for a restaurant brand.

McDonald's has launched a cashless and a digital only solution, I think, somewhere in the south. Traditionally, 80% of the revenue of a restaurant would come from in-store operations. 20% may be digital. Now we're already seeing some large brands say 50-50. Where we see this industry going is digital is going to become the primary source of revenue generation for a restaurant brand.

And that's where we are taking our company. We are taking our company to be the single source of truth to power and empower the digital channels and digital operations of a restaurant brand. Today, Domino's is there and a few of the larger brands can afford to be there because they have the resources to invest massively.

And that's where we are taking our company. We are taking our company to be the single source of truth to power and empower the digital channels and digital operations of a restaurant brand. Today, Domino's is there and a few of the larger brands can afford to be there because they have the resources to invest massively.

And that's where we are taking our company. We are taking our company to be the single source of truth to power and empower the digital channels and digital operations of a restaurant brand. Today, Domino's is there and a few of the larger brands can afford to be there because they have the resources to invest massively.