Vlad Tenev
👤 SpeakerAppearances Over Time
Podcast Appearances
And so NPS of 100, everyone loves you.
NPS of negative 100, everyone hates you.
NPS of zero, you've got as many promoters and detractors.
So ours plummeted on that day.
I don't know if we've ever shared it, but I mean, it was up there with some of the best companies and it actually...
Yeah, I mean, it crashed.
And so we were able to measure this old adage that trust is slowly earned, but can be lost very, very quickly.
We saw that in the number.
Many years, probably three years, 2024 was when it got back to like pre-GameStop levels.
And it was a combination of, I think, GameStop decreasing in importance and us improving the rest of it.
But yeah, even today you see some people that mention it.
You didn't make any mistakes.
I mean, yeah, of course you could second guess and you could say, should we have been better prepared?