Wade Foster

speaker

1,009 appearances 2 recordings 1 series first heard Sep 2024 last heard 17 Sep

Wade Foster’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Sep 2026 with 1.

Appearances

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"The Cognitive Revolution" · Zapier's AI Revolution: From No-Code Pioneer to LLM Knowledge Worker · 26 Sep 2024 podcast

It's super common experience probably in any company where you're like drop into a Slack channel.

Can anyone give me the answer to this?

In the past, there's a fleet of humans answering those questions, even though it's been answered before it's in some

document somewhere.

So our HR team has done a really good job of consolidating those into chat bots and setting up Slack box, answer that stuff on their behalf, using it for like to get an assistant for helping you write really good like performance reviews.

I think performance reviews in every company is everybody's like worst nightmare headache to do.

And so we've got little chat bots that help people just Hey,

Toss their accomplishments, the things they got to work in, and it'll just write it for you.

And so it saves everybody time.

Just be like, do the sloppy version of it.

And it ends up actually being quite good versus wasting all this time on polish and presentation and all that stuff that doesn't matter.

I think we've just seen across the company in every department, people are going through...

the learning curve of figuring out where can we use these tools to up level the work we do.

And not everything's a winner.

There's certain stuff like a lot of companies are talking about how much success they're having, for example, in customer service.

I think for us, like we're actually finding it harder to get gains in customer service than others are finding.

And I think maybe that is because the diversity of our support, the technical of our support is pretty high.

Now we still having success there, but it's not like the Klarna example that made the waves probably what was it six months ago where it was like,

we were able to get rid of 700 jobs or what have you.

And I looked at that and I was like, yeah, I think that's probably because they weren't doing much with automation to begin with.

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