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Wade Foster

๐Ÿ‘ค Speaker
217 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

what like noise or yeah like a bunch of music just started playing you're not sure where it's coming from well here's the big question what kind of music is it it was a bunch of country music just started playing sorry about that folks i think my wife like had the uh my headphones hooked up to something in the other room just that's funny well look i'm a country music fan a little bit of garth brooks never heard anybody so that's good if it's country music it had to have been my wife so um anyway sorry about that so that's okay so we're saying um

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

You know, micromanagers, remote, managing those teams.

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

I think the most important piece there is that when you're in a remote environment, a big part of what you're trying to do is ask people, set the objectives, and then set the deliverables.

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

And so if you pay attention to what those deliverables are, you can see, are they doing the work in the timeframe which I expected?

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

So if you think about customer service, it's, are they replying to customers?

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

You can go look into your

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

your ticketing software and track the numbers and see like, hey, are they actually performing at the level that I think is representative of what we should be performing at?

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

For an engineer, you go look at their commit messages, look at the code.

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

Is the contributions there what I expected for product managers?

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

Do they have stories and specs written out?

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

And do they understand the users really well?

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

And those logs in your project management software.

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

So like in a remote environment, there's these little artifacts that are existing in all these different tools that you're using

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

to help you see, are things getting done?

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

And if you don't see those things, you ask a question.

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

You say, hey, what's going on?

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

I thought we'd agreed that this would happen.

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

And if you don't see it, it poses a question.

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

Doesn't mean necessarily like something's going wrong, but you know to ask a question about it.

SaaS Interviews with CEOs, Startups, Founders
1743 Zapier Hits 100k Customers, $50m in ARR, Eye on Doubling YoY with New Partnerships

So I actually think that that