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Willem Ave

๐Ÿ‘ค Speaker
See mentions of this person in podcasts
479 total appearances

Appearances Over Time

Podcast Appearances

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And I think, you know, we could debate if AI is another one of those kind of seismic shifts.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

I believe it is.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And I think companies that embrace

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

and kind of really ingrain it with both the products that they're building, but also the internal processes they have are the ones that are going to make it.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And the ones that don't, you know, might not.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

Just to correct you, I don't think Square's only differentiator is hardware.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

It's one of the key things.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

But I want to come back to the customer, right?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

These small businesses, whether you're running one location or like 10 locations, making good decisions, right, is actually like one of the hardest things about running a small business.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

You just don't have a ton of time, right?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

You're sweating making sure that, you know, you've got your food delivery done.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

the ingredients showing up that day that your staff is showing up that day that you're doing enough on marketing to make sure that you can generate interest for your business um at the same time you know you you have access to data but it's very difficult you know to you know

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

investigate and interrogate that data in a meaningful way for your specific business.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

So if you kind of just think about the customer, it's really the first time that, you know, the interface for accessing decisions and data is not some complicated UI with a bunch of dropdowns and buttons and charts that are A, not always, even if you

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

build them beautifully, like just hard to use, right?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

Getting access to data across all the different dimensions of your business, right?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

Sales, customers, et cetera.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And then, you know, the intuitive thing about like, okay, I want to look at, you know, my sales on a rainy day versus not a rainy day.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

over the past summer, there's a pretty complex questions or like, how are my tips different on rainy days versus not?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

Right.