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Willem Ave

๐Ÿ‘ค Speaker
See mentions of this person in podcasts
479 total appearances

Appearances Over Time

Podcast Appearances

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And the idea with Square and the kind of ecosystem that we've built is that every step along that journey should feel simple.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And then as you keep getting larger and larger, we want to kind of constrain the complexity so that it stays easy to use our software.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And that's an incredibly hard product and design process.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

But that's where we've kind of built our ecosystem organically rather than via acquisitions and kind of other strategies that companies grow.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

Because then we can maintain a bar for how sellers use these products, how they discover them.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

I think that's really important to be able to kind of grow with the seller.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

The one thing we say at Square is like, you know, a seller should never outgrow Square.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

Right.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And that means we need to meet them where they are with all these different capabilities.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

You're right.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

It starts with just payments have to be good, right?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

Payments aren't good, fast, et cetera.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

Then like nothing else matters.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

But as you get larger and larger, most of the problems, you know, one or two location seller faces staffing, you know, can I get folks to show up on time?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

How do I manage my staff schedule so that staff are happy?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

How can I manage my vendors and all the other costs of goods sold as we know?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

Costs are going up across almost every dimension in the industry.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

So the problems keep happening, right?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And I kind of truly believe that you want to democratize technology, right?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

You want to take technology, and this is really relevant in the AI space.