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Willem Ave

๐Ÿ‘ค Speaker
See mentions of this person in podcasts
479 total appearances

Appearances Over Time

Podcast Appearances

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And if we can help with that and we can have customers walking away like, oh, that was fast, that was easy, that was delightful, and all the software and tools around that, as well as staff members, that's fast, it's easy to use, right?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

Kind of helping customers, making sure technology doesn't get in the way.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And I think...

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

At the most broad strokes, we kind of hope that most of our hardware and technology kind of fades into the background.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

We want our seller's brand to stand front and center.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

There's a lot of design decisions that we've made to make sure that that stays true for a seller.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

No, I haven't.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

I think it'd be funny to do, but no, we haven't.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

The genesis for the public roadmap, and it's pretty unique for larger businesses in the space, is that

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

We wanted to build out in the open, and we wanted to drive accountability for what we say we're going to do, we're going to go do, and we're going to do it with speed, velocity, and quality.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

As far as the granularity and the details of what we show in the roadmap, it's really a judgment call.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

My general preference is to show more.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

and make it kind of more raw and utilitarian rather than maybe more polished.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

So I think that's why you kind of see everything, tiny little features, but also really big things will show up there.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

Specifically for combos and kind of some of the capabilities, it's important for when you run a business, the software has to work for how you want to run your business.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

And that's how you merchandise your sales, how you present those goods or food or services that you're creating and present them to customers.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

So that's why it's important, and sellers tell us this, but it's important to be able to help sellers model their business the right way.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

I mean, I think what you need for any software, and I generally agree, a lot of software is like forms and lists of things, which is interesting as a reflection.

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

But you need the core foundational primitives and constructs, right?

Decoder with Nilay Patel
Square's product chief on the death of the penny and the future of money

Like, for example, in the hierarchy that those things, kind of how they're designed and engineered in the backend, are important to get right and are important to be flexible.