What if employee suffering were treated as a hidden business cost? In this episode, I explore how companies carefully track materials, logistics, labor, inventory, and productivity while largely ignoring the emotional and psychological costs of unnecessary meetings, internal politics, excessive approvals, difficult managers, and endless coordination. Employee suffering consumes time, energy, and concentration, yet customers do not pay more because workers suffered. In that sense, suffering can become a cost without creating added value. Before cutting headcount, companies should consider cutting unnecessary suffering. True efficiency should reduce not only financial costs but also the human costs hidden inside organizations.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related