Welcome to A Well-Designed Business, it’s time for an episode of “What Would Lu Do?” where you ask the questions and LuAnn helps out with the answers. Today’s question comes from listener Jane, who would like to know how to handle a client who is refusing to pay a bill. Listen in as LuAnn digs into the details, susses out the situation, and lays out her reasoning on the resolution. If you have a burning issue that you need some insight on, please send your question to LuAnn Nigara! Show Highlights: LuAnn shares Jane’s detailed email. The red-flag phrase in the listener’s email that got LuAnn’s attention: “Even when I could see the project going south.” Why LuAnn thinks that the client somehow feels wronged. LuAnn’s take-action steps: The listener should think back to when she first felt things going south. She needs to identify the event and ask herself these questions: What one thing could you have done at the time to have avoided the project going south? Can you fix the problem even though it is late? Even if it costs you money, you have to fix it. Get ready for the hard conversation. Call her, acknowledge the problem, give a genuine apology for the past offense and offer the solution you are going to take. Once you’ve agreed on a solution, THEN you can ask for the payment, but there’s a particular way you need to frame the request! The client needs that moment of contrition and the solution to get past the problem. Resources: LuAnn’s Website LuAnn’s Podcast - Please SUBSCRIBE, Rate & Review! Purchase LuAnn’s Book! Sara’s Blog post onLuAnn’sBlog Power Talk Friday LuAnn Live LuAnn Nigara- Email LuAnn Your Questions! LIVE CLASS with Sara Lynn Brennan, Starting April 22! If you need help with your processes, in getting your business systemized so you can scale, you can hire, you can finally be confident in your projects, Process Leads to Profits is back! To find out all about this live class, taught over 6 consecutive weeks starting April 22, go to Process Leads To Profits. A Big THANK YOU to These Podcast Sponsors: Open Your Trade Account & Get 10% Off Any One Purchase of Kravet Fabric, Wallpaper, or Trim! Use Code at Checkout: AWDB10 Kravet Connect with Your Local Kirsch Distributor Now! Kirsch

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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