AI Leaders Podcast #83: The Connected Firm: AI, Clients, and the New Rules of Financial Services

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Recorded14 May 2026

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What does it mean to operate as an integrated firm in the age of AI? In this episode, Keri Smith, Global AI & Data Lead for Banking and Capital Markets at Accenture, speaks with Mandell Crawley, EVP and Chief Client Officer, and Dan DeDora, Lead, Integrated Client Intelligence and Head of FID Client Strategies at Morgan Stanley, on how AI is transforming client experience, from data activation to breaking down silos, and why true transformation starts with people.

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